Community Services Officer

City of Artesia, CA; Cerritos (CA); On-site; USD 45,000 - 58,000; Full time

Job summary

City of Artesia, CA is seeking a code enforcement professional to perform inspections and investigations of municipal code compliance, zoning regulations, and nuisance issues. You will respond to citizen inquiries, maintain records, and coordinate with internal and external partners to address enforcement matters.

Position requires independent work in the field and office, with flexibility for variable hours.

Qualifications

• High School Diploma or equivalent is required; college coursework in related fields is desirable.
• 1 year of experience in code enforcement, compliance, customer service, investigations, or related field with independent responsibility is preferred.

Responsibilities

• Conduct field inspections related to zoning, nuisances, property maintenance, and compliance with municipal codes.
• Respond to homeless-related service requests and coordinate with outreach teams and law enforcement.
• Maintain accurate records, notices, citations, and case documentation; prepare reports for hearings and prosecutions.

Skills

Municipal code compliance

California Vehicle Code

Zoning regulations

Investigative techniques

Customer service

Interagency coordination

Education

High School diploma or equivalent

Job description

AT-A-GLANCE POSITION INFORMATION:

• Type of position: Two (2) Full-time positions and one (1) Part-time (unbenefited) position are available
• Location: Community Services Division
• Salary: $33.11 - $42.26 per hour
• Work Schedule: Variable

Under the supervision of the Community Services Supervisor, performs inspections and investigations related to municipal code enforcement, zoning regulations, public nuisances, and property maintenance violations; responds to citizen complaints and inquiries regarding potential code violations; maintains records and documentation; coordinates with internal departments and outside agencies regarding enforcement-related matters, including homeless-related concerns encountered during enforcement activities; and performs related duties as assigned

For Additional Information regarding the position, please contact Human Resources at [e-mail].

DUTIES AND RESPONSIBILITIES :

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. The following list is not a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific tasks.

1. Commits to honoring the City of Artesia’s Mission, Vision, Core Values, and Commitments.
2. Conduct field inspections related to zoning, public nuisances, property maintenance, abandoned materials, signage, California Vehicle Code, and municipal code compliance.
3. Patrol assigned areas by foot or vehicle to enforce City and California parking regulations.
4. Respond to homeless-related service requests, including conducting site inspections, documenting conditions, and coordinating with outreach teams and law enforcement to connect individuals with available resources while maintaining public health and safety.
5. Respond to citizen inquiries and complaints regarding potential code violations, parking violations, and investigate reported violations.
6. Identify, investigate, and address code and parking violations through field observations, complaint response, and enforcement activities.
7. Conduct follow-up inspections and enforcement activities to ensure compliance with California Vehicle code, municipal codes, ordinances, and regulations.
8. Administer, implement, and monitor compliance activities and assigned enforcement cases through resolution.
9. Independently manage and prioritize assigned caseloads, ensuring timely case progression, accurate documentation, and appropriate resolution.
10. Analyze complaints, inspection findings, photographs, records, and applicable California vehicle code and municipal codes to determine appropriate enforcement actions, case progression, and resolution strategies.
11. Maintain accurate and detailed records, including notes, photographs, correspondence, notices, citations, and up to date case documentation.
12. Prepare reports, notices, citations, and supporting documentation for administrative hearings, legal proceedings, and prosecution matters as required.
13. Coordinate with internal departments, outside agencies, service providers, and community organizations regarding code compliance matters and homeless-related concerns encountered during enforcement activities.
14. Communicate effectively and professionally with residents, business owners, contractors, outside agencies, and the general public in both routine and difficult situations.
15. Utilize sound judgment and maintain professionalism while working independently in field and office environments.
16. May be required to work city events, variable hours, evenings, weekends, and holidays as operational needs require.
17. Perform related duties as assigned.

Note: At the end of some of the duty statements, there is an italicized E, which identifies essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Municipal code compliance principles and practices
• California Vehicle Code and other parking regulations
• Zoning regulations and enforcement procedures
• Investigative and documentation techniques
• Customer service and conflict resolution techniques
• Interagency coordination practices

Ability to:

• Analyze complaints, inspection findings, and applicable municipal codes, California Vehicle Code, and apply appropriate enforcement actions
• Work independently
• Maintain accurate records
• Manage multiple cases
• Communicate effectively verbally and in writing
• Maintain professionalism under pressure
• Adapt to variable schedules and field conditions

MINIMUM QUALIFICATIONS

Education:

• High School Diploma or equivalent education. College coursework in criminal justice, public administration, code enforcement, building inspection, planning, construction technology, or a related field is desirable.

Experience:

• One (1) year of experience in code enforcement, compliance, customer service, investigations, or a related field involving independent responsibility is preferred.

Any combination of training, education, and experience which would indicate possession of the knowledge, skills, and abilities listed herein may be considered.

REQUIRED LICENSES AND/OR CERTIFICATES

• Possession of a valid Class “C” California Driver’s License is required. An incumbent is required to possess a valid Driver’s License and maintain an acceptable driving record.
• Ability to obtain First Aid and CPR certification.
• CACEO certification or related certification is preferred and required within the first year of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work is performed in both office and field environments. Employees may be required to walk, stand, sit, bend, stoop, kneel, climb, crouch, reach, carry, and lift objects in the performance of assigned duties. Employees may be exposed to outdoor weather conditions, uneven surfaces, traffic conditions, moving vehicles, and other field-related hazards. Employees must be able to operate a motor vehicle and travel between work sites throughout the City.

PRE-EMPLOYMENT:

All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting (A felony or misdemeanor conviction may disqualify the applicant from City employment).

PROBATIONARY PERIOD:

The position has a 365-day probationary period, as outlined in the employee handbook.

APPLICATION & EXAMINATION PROCEDURES:

The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis. Only the most highly qualified candidates will be invited to continue in the examination process. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations. The eligibility list for this classification will remain in effect for six months.

Tentative Recruitment Examination Processes are Planned as Follows:

• Oral Interviews: Wednesday, October 14, 2026