Community Services Officer

National Police; Apache Junction (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

National Police in Apache Junction, AZ seeks civilian staff to support law enforcement by responding to dispatch-based calls for service, conducting investigations, and writing reports for incidents not requiring a sworn officer.

The role emphasizes teamwork with sworn personnel, careful information collection, and adherence to safety procedures while providing courteous service to the public.

Qualifications

• High school diploma or GED, and 1 year paid, full-time experience in law enforcement, or customer service experience in a police agency.
• Or college coursework in Criminal Justice or related field; OR equivalent combination of education and experience.

Responsibilities

• Respond to non-emergency calls for service including minor motor vehicle collisions and minor reports.
• Work with sworn personnel and city staff assisting with low-priority calls and citizen assists.
• Conduct interviews by telephone or in person with victims, witnesses, or reporting persons to complete reports.
• Research information using databases such as warrant checks and criminal history.

Skills

Customer service

Communication

Investigative interviewing

Education

High school diploma or GED

Criminal Justice coursework

Tools

Law enforcement databases

Job description

Salary: $23.17 – $33.57 Hourly

Closing Date: 9/10/2026

Position Summary:

Positions assigned to this class are civilian positions that provide law enforcement support, performing various duties that include responding to police dispatch-based calls for service, conducting investigations, and writing reports for calls not requiring sworn police officer presence.

Essential Functions:

• Respond to non-emergency calls for service including minor motor vehicle collisions, minor criminal reports, and walk-in citizen complaints and crime reports at the public safety front lobby.
• Work with sworn personnel and city employees assisting with various low-priority calls and citizen assists.
• May provide field services related to animal control calls, including capturing domestic and wild animals and removing animals from a variety of hazardous situations.
• Conduct interviews by telephone, or in person, with victims of crimes, witnesses, or reporting persons; determine type of crime and details to complete a comprehensive report of the incident.
• Research information utilizing numerous databases including but not limited to warrant checks, criminal history, and driver license checks.
• Interview victims, witnesses, and reporting parties to obtain information necessary to conduct a complete and thorough investigation.
• Communicate verbally and in writing with department and city staff, various agencies, and the public.
• Respond to inquiries and provide information on policies, procedures, ordinances, laws and resolve questions or issues related to area of assignment.
• May collect, preserve, log, and secure evidence; document all handling of evidence and property.
• May serve subpoenas, summons, and other legal papers.
• May provide court and criminal investigation testimony as necessary.
• Support the city’s policies, goals, and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.

Requirements:

• Must possess a high school diploma or GED, and one (1) year paid, fulltime experience in law enforcement, or reasonable customer service or citizen assistance experience in a police agency or related environment; or college coursework in Criminal Justice or related field; OR equivalent combination of education and experience.