Community Services Manager

New Hope Services Inc; Jeffersonville (IN); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical

Vision

STD

Life Insurance - company paid

Employee Assistance Program - company付

Accident & Critical Illness

401k - annual company match

Paid Vacation, Paid Sick Time, Paid/P

Job summary

New Hope Services in Jeffersonville, IN is seeking a Community Services Manager to lead Direct Support Professionals across Clark and Scott Counties. You will drive staffing, training, and service quality while ensuring compliance with Medicaid and agency standards.

The role emphasizes person-centered supports, client goal development, and community partnerships to promote independence and opportunity. This is a full-time, on-site leadership position in a mission-driven organization.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or a related field.
• Experience working with individuals with disabilities.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead, coach, and support Direct Support Professionals throughout Clark and Scott Counties.
• Assist with hiring, onboarding, training, performance management, and staff development.
• Foster a culture of accountability, teamwork, and person-centered support.
• Ensure employees maintain required certifications and complete all mandatory training.
• Oversee service delivery and ensure support plans are implemented effectively.
• Collaborate with clients, families, guardians, and interdisciplinary teams to develop and maintain individualized goals.
• Provide guidance and oversight to ensure services are delivered with dignity, respect, and quality.
• Help individuals build community connections and access meaningful opportunities.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Driving/Driver's license

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Electronic documentation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Services Manager

Full Time Jeffersonville, IN, US

3 days ago Requisition ID: 1069

Salary Range: $46,000.00 To $46,000.00 Annually

Community Services Manager

Lead. Inspire. Make a Difference.

Join Our Mission

If you're a compassionate leader who is passionate about empowering individuals with disabilities and developing high-performing teams, we encourage you to apply and become part of the New Hope Services family.

Together, we're creating opportunities, promoting independence, and building stronger communities.

What You'll Do

Leadership & Team Development

• Lead, coach, and support Direct Support Professionals throughout Clark and Scott Counties.
• Assist with hiring, onboarding, training, performance management, and staff development.
• Foster a culture of accountability, teamwork, and person-centered support.
• Ensure employees maintain required certifications and complete all mandatory training.
• Oversee service delivery and ensure support plans are implemented effectively.
• Collaborate with clients, families, guardians, and interdisciplinary teams to develop and maintain individualized goals.
• Provide guidance and oversight to ensure services are delivered with dignity, respect, and quality.
• Help individuals build community connections and access meaningful opportunities.

Compliance & Operations

• Maintain documentation and records in accordance with Medicaid, CARF, FSSA, DRS, and agency requirements.
• Monitor program performance, billing, productivity, and reporting.
• Ensure compliance with agency policies, best practices, and regulatory standards.
• Coordinate client meetings, reviews, and service planning activities.
• Serve as a hands-on leader by providing direct support and billable services when needed.
• Respond to client and staffing emergencies as necessary.
• Represent New Hope Services in the community through outreach and engagement activities.

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or a related field.
• Experience working with individuals with disabilities.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license, acceptable driving record, and reliable transportation.

Preferred Qualifications

• Supervisory or management experience.
• Knowledge of Medicaid Waiver services, CARF standards, and person-centered practices.
• Experience leading teams in community-based human services programs.

Why Join New Hope Services?

• Make a meaningful difference in the lives of others every day.
• Lead a dedicated team committed to person-centered supports.
• Build strong relationships with individuals, families, and community partners.
• Grow your leadership skills in a mission-focused organization.
• Be part of a team that values compassion, integrity, accountability, and service.

New Hope Services is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and the individuals we serve.

BENEFITS:

• Medical
• Vision
• STD
• Life Insurance - company paid
• Employee Assistance Program - company paid
• Accident & Critical Illness
• 401k - annual company match (% varies)
• Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays