Community Services Concierge Supervisor

National-Lutheran-Communities-; Rockville (MD); On-site; USD 36,850 - 44,427; Full time

Benefits offered by this job

Up to 5 weeks PTO in your first year

403(b) retirement plan

Medical, dental, and vision insurance

Employer-paid life and disability保险

Team recognition programs and discount

Up to $4,000 per year tuition reimbur​

Job summary

The Village at Rockville, a premier faith-based life plan community within National Lutheran Communities & Services, seeks a Community Services Concierge Supervisor to lead a front-facing team and set the tone for hospitality. This full-time, day-shift role offers competitive pay and benefits while enhancing resident satisfaction and seamless communication across the community.

Bring 2+ years in concierge or guest services with supervisory experience and a passion for service to help create a

Qualifications

• High School Diploma required; college degree preferred.
• Minimum 2 years of concierge or guest services experience.
• At least 1 year in supervisory capacity.
• Leadership, communication, and customer service skills.
• Proficient in Microsoft Office; able to learn new software quickly.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality and demonstrate integrity.

Responsibilities

• Ensure resident and community satisfaction by delivering high-quality, customer-oriented service.
• Coordinate room scheduling, vendor relationships, contracts, and myPotentialCareCenterappointments.
• Maintain communications systems, including the Resident Information Center, mail/delivered, directories, and check-ins systems.
• Act as the main point of contact for Independent Living residents and collaborate with interdisciplinary teams.
• Assist with new resident move-ins and ensure a smooth transition into community life.
• Provide administrative support to the Resident Experience Director.
• Other duties as assigned

Skills

Concierge experience

Supervisory experience

Leadership

Customer service

Communication skills

Microsoft Office

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

At The Village at Rockville, we believe exceptional service begins with meaningful human connection. As a premier faith-based, not-for-profit life plan community within National Lutheran Communities & Services, we’re seeking a Community Services Concierge Supervisor who leads with purpose, warmth, and a commitment to excellence.

Job Type: Full Time
Shifts: Day
Compensation: $26.75 – $32.25 per hour (final offer based on experience and qualifications)

Imagine leading a front-facing team that shapes the daily experience of every resident, family member, and guest who walks through our doors. In this role, you won’t just manage operations—you’ll set the tone for hospitality, responsiveness, and community connection.

As our Community Services Concierge Supervisor, you will guide and support a dedicated concierge team, ensuring exceptional service delivery, seamless communication, and a welcoming environment that truly feels like home. Your leadership will directly enhance resident satisfaction, strengthen relationships, and uphold the high standards that define The Village at Rockville.

This is your opportunity to lead with heart while building a culture of service excellence. Together, we’ll create a community where residents feel supported, valued, and connected every day.

Why you’ll love being here

• Leadership with impact: Inspire and mentor a concierge team that serves as the first point of contact for residents and visitors.
• Collaborative culture: Work closely with interdisciplinary departments to ensure seamless service and communication.
• Stability and consistency: Full-time role that allows you to build strong, lasting relationships within the community.
• Competitive pay: Compensation aligned with your experience and contributions.
• Growth and support: Opportunities for professional development and advancement within a mission-driven organization.

What you bring

• HighSchoolDiplomarequired;collegedegreepreferred.
• Minimum2yearsofexperienceinaconciergeorguestservicesrole,withatleast1yearinasupervisorycapacity.
• Previousleadershipormanagementexperiencerequired.
• Strongleadership,communication,andcustomerserviceskills.
• ProficientinMicrosoftOfficeandabletolearnnewsoftwarequickly.
• Abilitytohandlemultipletasksinafast-pacedenvironment.
• Mustmaintainconfidentialityanddemonstrateintegrity.

What you’ll do

• Ensureresidentandcommunitysatisfactionbydeliveringhigh-quality,customer-orientedservice.
• Coordinateroomscheduling,vendorrelationships,contracts,andmyPotentialCareCenterappointments.
• Maintaincommunicationsystems,includingtheResidentInformationCenter,mail/packagedelivery,directories,andcheck-insystems.
• ActasthemainpointofcontactforIndependentLivingresidentsandcollaboratewithinterdisciplinaryteams.
• Assistwithnewresidentmove-insandensureasmoothtransitionintocommunitylife.
• ProvideadministrativesupporttotheResidentExperienceDirector.
• Other duties as assigned

Enjoy outstanding benefits and perks as part of National Lutheran Communities & Services to support your well-being and growth:

• Up to 5 weeks PTO in your first year
• 403(b) retirement plan with employer matching
• Medical, dental, and vision insurance options
• Employer-paid life and disability insurance
• Team recognition programs and discounted meals
• Up to $4,000 per year in tuition reimbursement

When you join The Village at Rockville, you become part of a community that puts people first—residents and team members alike. Step into a leadership role where service meets purpose and every interaction makes a difference.

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