Community Services Care Coordinator

Children's Institute, Inc.; Los Angeles (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Generous PTO and 10 holidays

Medical, dental, vision insurance

403b Retirement Plan

Tuition reimbursement up to 4500 USD

Public Service Loan Forgiveness access

FSA & HSA

Life and AD&D Insurance

Growth opportunities

Job summary

Children’s Institute (CII) is seeking a Community Services Care Coordinator to support children and families exposed to violence through the REACH TEAM. You will handle care package drops, screening, and referrals, and participate in outreach and trainings within the community.

Essential duties include empathetic engagement, coordinating services, assisting clinicians, and maintaining records, with a focus on family-centered care and collaboration with community resources.

Qualifications

• One year of community-based direct service experience with families who experienced violence or trauma.
• Bachelor’s degree in a human service field, or four years’ experience under contracted services by DMH or DCFS.

Responsibilities

• Engage with families with empathy following violence.
• Provide referrals and coordinate services with other providers.
• Assist clinicians with linkage, coaching and skill-building.
• Maintain rapport with children, families, and community resources.
• Ensure timely completion of outcomes and required reports.

Skills

Empathy

Communication skills

Bilingual Spanish/English

Education

Bachelor’s degree in human services

Tools

EHR System

Windows Office (Word/Excel)

Job description

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

DUTIES SUMMARY

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

ESSENTIAL DUTIES

• Engages community members and families with empathy and compassion following an incident of violence.
• Identifies client’s needs and provides community referrals to client and others; coordinates services with other providers.
• Assists clinicians in providing appropriate services, including linkage, coaching and skill-building.
• Develops and maintains effective communications with appropriate stakeholders.
• Establishes and maintains rapport and effective working relationships with children and families and works cooperatively within CII and community resources.
• Ensures accurate and timely completion of outcomes and reports required by the program.
• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.
• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.
• Participates in initial intake interviews to gather information and complete required initial paperwork.
• Sets up and maintains related files and documentations ensuring compliance with policies.

ADDITIONAL DUTIES

May conduct regular home visits to determine client needs and provides training, guidance and support to families. May participate as part of a multi-disciplinary team to develop and implement service plans. May aid in the facilitation of group sessions. Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

One year of community-based direct service experience of working with families who experienced violence or trauma. Bachelor’s degree in a human service industry; or four (4) years’ experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS).

OTHER QUALIFICATIONS

Possesses a valid driver's license and state-required auto insurance. Required to travel extensively (> 50% of the time). Spanish / English bilingual preferred. Ability to handle confidential information. Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities. Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities. Sensitivity to service population’s cultural and socioeconomic characteristics. Excellent verbal and written communication skills. Punctual and dependable attendance.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

COMPUTER SKILLS

Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail. Proficient in Electronic Health Records System

NOISE LEVEL

Moderate noise

REQUIRED TRAINING

New Hire Orientation Sexual Harassment Prevention Training Child Abuse Prevention/Mandated Reporter Training

COMPENSATION:

$26.75 USD - $32.10 USD In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS:

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
• 403b Retirement Plan with employer contribution for eligible employees
• Up to $4,500 in tuition reimbursement per calendar year
• Eligible for the Public Service Loan Forgiveness program
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer paid Life and AD&D Insurance
• Voluntary Supplemental Insurance
• Opportunity for growth & advancement
• Professional development & continued training
• Team building & bonding through company sponsored events & activities

CONTINGENCIES:

• Influenza immunization or declination
• COVID-19, MMR and Tdap immunizations
• Education verification
• Reference check
• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
• Drug and alcohol screening
• Tuberculosis screening

Children’s Institute (CII) believes that all children and families have boundless potential to achieve emotional well-being and educational success, which build pathways to economic mobility and lifelong health. Using a whole family, two-generation approach, CII offers education, counseling services, parenting support, convening spaces and enrichment programs in the community, at our early education centers, K-12 schools, and neighborhood hubs. Our employees value passion, partnership, innovation and equity. If meaningful work and a vibrant culture are important to you, you're in the right place. Join our team and change the world! CII promotes and fosters equity and inclusion in our workplace and in our communities. We strive to embed these values in our agency-wide decisions and our talent practices so that we create equal opportunities for everyone.