Community Services Care Coordinator

Children's Institute; Los Angeles (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Generous PTO, 10 holidays

Excellent medical, dental, vision

403b Retirement Plan

Tuition reimbursement

Public Service Loan Forgiveness

Flexible Spending Account

Life and AD&D Insurance

Career growth opportunities

Team events and training

Job summary

The Children's Institute is seeking a Community Services Care Coordinator to support children and families exposed to violence through outreach, care coordination, and referrals to community agencies. The role includes screening and coordinating services for families, plus opportunities to engage in trainings.

Ideal candidates have at least one year of direct service experience, a human services degree or four years’ related experience, and willingness to travel extensively.

Qualifications

• One year of community-based direct service experience with families who experienced violence or trauma.
• Bachelor’s degree in a human service industry; or four (4) years’ experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS).

Responsibilities

• Engages community members and families with empathy and compassion following an incident of violence.
• Identifies client’s needs and provides community referrals to client and others; coordinates services with other providers.
• Assists clinicians in providing appropriate services, including linkage, coaching and skill-building.
• Develops and maintains effective communications with appropriate stakeholders.
• Establishes and maintains rapport and effective working relationships with children and families and works cooperatively within CII and community resources.
• Ensures accurate and timely completion of outcomes and reports required by the program.
• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.
• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.
• Participates in initial intake interviews to gather information and complete required initial paperwork.
• Sets up and maintains related files and documentations ensuring compliance with policies.
• May conduct regular home visits to determine client needs and provide training, guidance and support to families.
• May participate as part of a multi-disciplinary team to develop and implement service plans.
• May aid in the facilitation of group sessions.

Skills

Empathy and compassion

Coordination and referrals

Multitasking

Spanish/English bilingual

Education

Bachelor’s degree in human services or related field

Four years’ experience with severely emotionally disturbed (SED) children and families

Job description

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

DUTIES

Summary

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

Essential Duties

• Engages community members and families with empathy and compassion following an incident of violence.
• Identifies client’s needs and provides community referrals to client and others; coordinates services with other providers.
• Assists clinicians in providing appropriate services, including linkage, coaching and skill-building.
• Develops and maintains effective communications with appropriate stakeholders.
• Establishes and maintains rapport and effective working relationships with children and families and works cooperatively within CII and community resources.
• Ensures accurate and timely completion of outcomes and reports required by the program.
• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.
• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.
• Participates in initial intake interviews to gather information and complete required initial paperwork.
• Sets up and maintains related files and documentations ensuring compliance with policies.

Additional Duties

• May conduct regular home visits to determine client needs and provides training, guidance and support to families.
• May participate as part of a multi-disciplinary team to develop and implement service plans.
• May aid in the facilitation of group sessions.
• Other duties and special projects as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Qualifications

EDUCATION & EXPERIENCE

• One year of community-based direct service experience of working with families who experienced violence or trauma.
• Bachelor’s degree in a human service industry; or four (4) years’ experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS).

Other Qualifications

• Possesses a valid driver's license and state-required auto insurance.
• Required to travel extensively (> 50% of the time).
• Spanish / English bilingual preferred.
• Ability to handle confidential information.
• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
• Sensitivity to service population’s cultural and socioeconomic characteristics.
• Excellent verbal and written communication skills.
• Punctual and dependable attendance.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

Computer Skills

Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

Proficient in Electronic Health Records System

NOISE LEVEL

• Moderate noise

Required

REQUIRED TRAINING

• New Hire Orientation
• Sexual Harassment Prevention Training
• Child Abuse Prevention/Mandated Reporter Training

Compensation

$26.75 USD - $32.10 USD

In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

Benefits

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
• 403b Retirement Plan with employer contribution for eligible employees
• Up to $4,500 in tuition reimbursement per calendar year
• Eligible for the Public Service Loan Forgiveness program
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer paid Life and AD&D Insurance
• Voluntary Supplemental Insurance
• Opportunity for growth & advancement
• Professional development & continued training
• Team building & bonding through company sponsored events & activities

Contingencies

• Influenza immunization or declination
• COVID-19, MMR and Tdap immunizations
• Education verification
• Reference check
• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
• Drug and alcohol screening
• Tuberculosis screening