COMMUNITY SERVICES ASSOCIATE B, BENEFITS COORDINATOR - NELSON (FULL TIME)

Region Ten CSB; Lovingston (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Region Ten CSB seeks a dedicated Medication Technician to support residents at Town Creek Assisted Living in Lovingston, VA. You will assist with daily living activities, coordinate medical appointments, and ensure accurate documentation and confidentiality in a regulated environment.

Candidate will have at least 1 year of direct care experience; certification training will be provided, and a Virginia driver’s license is required for travel as needed. Full-time position with benefits.

Qualifications

• One year of direct care work experience in a long-term care facility or residential program preferred.
• Medication Technician Certification to be obtained; training will be provided.
• Two years toward college degree in human services or LPN.
• RMA preferred; Virginia driver’s license required for travel if applicable.

Responsibilities

• Assist residents with daily living activities and supervision.
• Coordinate appointments and transportation for medical visits.
• Verify and file documentation for benefits and medical claims.
• Maintain confidentiality of resident information and ensure HIPAA compliance.
• Contribute to staff meetings and participate in program planning.

Skills

Communication skills

Crisis intervention

Documentation

Teamwork

Behavior management

Patient support

Education

Two years towards college degree in human services or LPN

RMA preferred

Virginia driver’s license

Job description

Req# 66100147

General Statement Of Responsibilities

This is a FLSA non-exempt position. The incumbent provides services to residents who live in Town Creek Assisted Living facility and must maintain safe conditions for the consumers and provide general care and supervision. The incumbent reports to the Director III and position duties require proceeding along under standard practices, referring questionable situations to the supervisor. Carrying out position duties requires analysis of facts and determining action using a wide range of procedures but within limits of standard practice. He/she is expected to perform within accordance with applicable professional ethics, state quality assurance standards, Department of Behavioral Health and Developmental Services regulations, Department of Social Services regulations as well as established Region Ten polices.

Major Duties

• *Contact Benefit Specialist at DSS to consult pending applications for residents’ benefits/Complete Auxiliary Grant and Medicaid Applications
• Complete original AG applications if one was not submitted by the hospital.
• Obtain needed verifications in order to get resident approved and track down correct localities if there is a dispute about which DSS locality should pay.
• Complete annual AG renewal and send them to the proper DSS office.
• Track Auxiliary grants for annuals reviews.
• Schedule medical appointments and non-medical appointments/coordinate transportation to community and medical outings/complete necessary paperwork for appointments.
• Send appointment requests to the PCP’s and other medical professionals.
• Review medical paperwork for medication changes and follow up appointments.
• Complete pharmacy reviews.
• Compete physician reviews every 6 months.
• Help residents with cashing checks/obtaining their money upon request/fill out documentation to ensure all financial transactions are valid and covered
• Obtain identification documents for residents (SSA Card, Birth certificate, insurance cards)
• Work with residents and their insurance companies to help resolve issues that occur.
• File appeals for medical claims.
• Call hospitals and other providers to check claims and file for financial assistance
• Contact SSA with residents and resident’s payees to ensure residents are receiving their benefits and help resolve issues that evolve overtime.
• Consult with insurance companies regarding coverage for appointments/obtain insurance cards when necessary.
• Help residents track their financials through the lockbox and banking system
• Review charts/file necessary paperwork in resident charts
• Scan discharge resident charts into a thumb drive and store paper charts in filling cabinets.
• Store resident’s charts that are a year old in the storage room to allow more space up front for current residents
• Thin resident’s charts and file the information
• Complete healthcare reviews with residents
• Transport residents to medical appointments when all other transportation options are exhausted
• As directed by the Director III, facilitate repair of durable and consumer equipment (glasses, hearing aids, wheelchairs, etc.).
• * *Acquires and maintains valid certification in First Aid, CPR, medication administration, non-aversive behavior management to comply with state/federal residential staffing requirements.
• *Maintain confidentiality of all consumer care and personal information.
• Participates in staff meetings as required for consumer and program planning, staff training, and evaluation.
• Reads all agency communication.
• Other job related duties as assigned by the Program Manager

Qualifications

• One (1) year of direct care work experience in a long-term care facility or residential program preferred.
• Medication Technician Certification to be obtained (Training will be provided.)

Education

• At least two years towards a college degree in a human services field or LPN.

Experience

• Experience working in a assisted living facility or medical office preferred.

Certification/License

• RMA preferred
• In order to ensure the safe and efficient fulfillment of any travel on behalf of the board, a valid Virginia driver’s license plus an acceptable driving record as issued by the Virginia Department of Motor Vehicles are required. For use of a personal vehicle to conduct Region Ten business, a certificate of valid personal automobile insurance must be provided.

Ksas

Knowledge of: characteristics of severe mental illness and mental illness with substance use disorder; psychosocial rehabilitation principles and techniques; counseling techniques; crisis prevention and management; skills training techniques; consumer rights; HIPAA; behavior management; procedures for preventing, diffusing and managing aggression; medication management; emergency procedures; community resources; standard ALF operating procedures, First Aid and CPR; record keeping.

Skills in: written and oral communication; monitoring resident mental status; observing medication effects; identifying alcohol/drug abuse; counseling/relating to a wide array of consumers with serious mental illness; recognizing and responding to medical emergencies; supervising/ organizing consumers; written and oral communication; crisis intervention; non-punitive techniques for managing difficult behavior; record keeping; and problem solving.

Abilities to: make sound and safe decisions in regards to behavior management, health needs, and emergencies; perform work assignments under little or no direct supervision; analyze needs of consumer and respond appropriately; conduct community and recreational skills training programs; de-escalate and manage aggressive persons; demonstrate a positive regard for consumers and their families; maintain clear professional boundaries; work as a team member and maintain effective working relationships; form beneficial relationships with consumers; complete timely and accurate documentation; plan, organize, and manage time effectively; work flexible hours, if necessary; assist in linking consumers to planned services; maintain professional, ethical standards; maintain confidentiality, and drive defensively.

Grade: 8

Schedule: Full Time

Position Location : 393 Front Street Lovingston, VA 22949