COMMUNITY SERVICES ASSOCIATE B

Region Ten Community Services Board; Lovingston (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Region Ten Community Services Board in Lovingston, VA, seeks a Community Services Associate B, Benefits Coordinator, to assist residents with benefits, Medicaid, and Auxiliary Grants in a residential setting. This role requires coordination with DSS and health providers, maintaining strict confidentiality and accurate documentation.

The position involves assisting residents with cash handling, ID documents, and coordinating appointments while ensuring compliance with state regulations and agency

Qualifications

• One year direct care experience in long-term care or residential setting preferred.
• Medication Technician Certification to be obtained (training provided).

Responsibilities

• Consult with DSS to complete Auxiliary Grant and Medicaid applications.
• Complete original AG applications if not submitted by hospital.
• Obtain verifications and determine DSS locality for payment.
• Renew annual Auxiliary grants and file with the DSS office.
• Coordinate medical and other appointments and transportation.
• Review medical paperwork and medication changes with providers.
• Complete healthcare reviews and track resident charts.
• Assist residents with financial transactions and documentation.
• Ensure confidentiality of resident information and participate in staff meetings.

Skills

Written communication

Oral communication

Monitoring resident status

Crisis intervention

Problem solving

Teamwork

Education

Two years toward degree in human services or LPN

Tools

RMA

Virginia driver’s license

Job description

COMMUNITY SERVICES ASSOCIATE B, BENEFITS COORDINATOR - NELSON (FULL TIME)

Req# 66100147

GENERAL STATEMENT OF RESPONSIBILITIES:

This is a FLSA non-exempt position. The incumbent provides services to residents who live in Town Creek Assisted Living facility and must maintain safe conditions for the consumers and provide general care and supervision. The incumbent reports to the Director III and position duties require proceeding along under standard practices, referring questionable situations to the supervisor. Carrying out position duties requires analysis of facts and determining action using a wide range of procedures but within limits of standard practice. He/she is expected to perform within accordance with applicable professional ethics, state quality assurance standards, Department of Behavioral Health and Developmental Services regulations, Department of Social Services regulations as well as established Region Ten polices.

The essential functions of this job are starred below (*) under “Major duties.”

MAJOR DUTIES:

1. 1. *Contact Benefit Specialist at DSS to consult pending applications for residents’ benefits/Complete Auxiliary Grant and Medicaid Applications
2. 2. Complete original AG applications if one was not submitted by the hospital.
3. 3. Obtain needed verifications in order to get resident approved and track down correct localities if there is a dispute about which DSS locality should pay.
4. 4. Complete annual AG renewal and send them to the proper DSS office.
5. 5. Track Auxiliary grants for annuals reviews.
6. 6. Schedule medical appointments and non-medical appointments/coordinate transportation to community and medical outings/complete necessary paperwork for appointments.
7. 7. Send appointment requests to the PCP’s and other medical professionals.
8. 8. Review medical paperwork for medication changes and follow up appointments.
9. 9. Complete pharmacy reviews.
10. 10. Compete physician reviews every 6 months.
11. 11. Help residents with cashing checks/obtaining their money upon request/fill out documentation to ensure all financial transactions are valid and covered
12. 12. Obtain identification documents for residents (SSA Card, Birth certificate, insurance cards)
13. 13. Work with residents and their insurance companies to help resolve issues that occur.
14. 14. File appeals for medical claims.
15. 15. Call hospitals and other providers to check claims and file for financial assistance
16. 16. Contact SSA with residents and resident’s payees to ensure residents are receiving their benefits and help resolve issues that evolve overtime.
17. 17. Consult with insurance companies regarding coverage for appointments/obtain insurance cards when necessary.
18. 18. Help residents track their financials through the lockbox and banking system
19. 19. Review charts/file necessary paperwork in resident charts
20. 20. Scan discharge resident charts into a thumb drive and store paper charts in filling cabinets.
21. 21. Store resident’s charts that are a year old in the storage room to allow more space up front for current residents
22. 22. Thin resident’s charts and file the information
23. 23. Complete healthcare reviews with residents
24. 24. Transport residents to medical appointments when all other transportation options are exhausted
25. 25. As directed by the Director III, facilitate repair of durable and consumer equipment (glasses, hearing aids, wheelchairs, etc.).
26. 26. * *Acquires and maintains valid certification in First Aid, CPR, medication administration, non-aversive behavior management to comply with state/federal residential staffing requirements.
27. 27. *Maintain confidentiality of all consumer care and personal information.
28. 28. Participates in staff meetings as required for consumer and program planning, staff training, and evaluation.
29. 29. Reads all agency communication.
30. 30. Other job related duties as assigned by the Program Manager

QUALIFICATIONS:

• One (1) year of direct care work experience in a long-term care facility or residential program preferred.
• Medication Technician Certification to be obtained (Training will be provided.)

EDUCATION:

• At least two years towards a college degree in a human services field or LPN.

EXPERIENCE:

• Experience working in a assisted living facility or medical office preferred.

CERTIFICATION/LICENSE:

• RMA preferred
• In order to ensure the safe and efficient fulfillment of any travel on behalf of the board, a valid Virginia driver’s license plus an acceptable driving record as issued by the Virginia Department of Motor Vehicles are required. For use of a personal vehicle to conduct Region Ten business, a certificate of valid personal automobile insurance must be provided.

KSAS:

Knowledge of: characteristics of severe mental illness and mental illness with substance use disorder; psychosocial rehabilitation principles and techniques; counseling techniques; crisis prevention and management; skills training techniques; consumer rights; HIPAA; behavior management; procedures for preventing, diffusing and managing aggression; medication management; emergency procedures; community resources; standard ALF operating procedures, First Aid and CPR; record keeping.

Skills in: written and oral communication; monitoring resident mental status; observing medication effects; identifying alcohol/drug abuse; counseling/relating to a wide array of consumers with serious mental illness; recognizing and responding to medical emergencies; supervising/ organizing consumers; written and oral communication; crisis intervention; non-punitive techniques for managing difficult behavior; record keeping; and problem solving.

Abilities to: make sound and safe decisions in regards to behavior management, health needs, and emergencies; perform work assignments under little or no direct supervision; analyze needs of consumer and respond appropriately; conduct community and recreational skills training programs; de-escalate and manage aggressive persons; demonstrate a positive regard for consumers and their families; maintain clear professional boundaries; work as a team member and maintain effective working relationships; form beneficial relationships with consumers; complete timely and accurate documentation; plan, organize, and manage time effectively; work flexible hours, if necessary; assist in linking consumers to planned services; maintain professional, ethical standards; maintain confidentiality, and drive defensively.

Grade: 8

Schedule: Full Time

Position Location : 393 Front Street Lovingston, VA 22949