Community Service Representative I

Coastal Villages; Alaska; On-site; USD 38,000 - 58,000; Full time

Job summary

Coastal Villages seeks a CSR I to support CVRF's economic development programs in our communities. The role includes outreach, customer service, and back-office tasks in Anchorage, with travel to in-region sites.

Responsibilities include implementing programs on schedule and within budget, supervising up to 120 seasonal staff, generating community awareness, and maintaining data, reports, and inventory. Full-time and part-time options available.

Qualifications

• Ability to implement CVRF's strategy for economic development, including setting performance targets
• Ability to become a Notary Public within 6 months of hire
• Strong understanding of cultural and social dynamics in the CVRF region
• Proficiency in Microsoft Office Suite, CVRF's Microsoft Dynamics CRM, Smartsheet, and SmartVAN
• Committed to achieving program goals in a timely manner
• Ability to stay calm and respectful under pressure
• Willingness to travel and attend trainings or meetings
• Self-motivated, diligent, and able to multi-task
• Ability to plan and produce local events
• Ability to conduct grassroots organization and Get Out the Vote efforts
• Ability to gather community feedback through formal survey administration
• Strong listening and explanation skills with nuanced responses
• Ability to work in isolated environments with infrastructure challenges

Responsibilities

• Implement local programs on time and within budget
• Hire onboard train supervise up to 120 seasonal staff
• Generate community awareness and distribute outreach materials
• Liaise with local governments and monitor trends
• Provide customer service to community members
• Develop and maintain community data and insights
• Produce accurate program reports
• Maintain facilities and inventory
• Collaborate with regional and Anchorage staff via multiple channels
• Set an example for others
• Ensure paperwork for quotes, receiving, billing, and collections
• Provide CSC coverage during normal hours as needed

Skills

Customer service

Notary Public

MS Office

CRM (Dynamics)

Smartsheet

SmartVAN

Multi-tasking

Event planning

Public outreach

Travel

Tools

Microsoft Office

Microsoft Dynamics CRM

Smartsheet

SmartVAN

Job description

SUMMARY

The CSR I will administer Coastal Villages Region Fund's (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR I will also represent CVRF through communication, outreach, and customer service. The CSR I supports the effective operation of the Community Service Center (CSC) through additional responsibilities including accounting, recruitment, purchasing, mechanic, and inventory management activities. Moderate to frequent overnight travel is required. Full-time and part-time positions are available.

PRIMARY RESPONSIBILITIES

• Conduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and procedures
• Hire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120)
• Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadership
• Liaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needs
• Provide customer service and respond in a timely manner to requests for services from community members
• Develop and maintain community-level data and quality insight at the individual, household, and community level
• Produce accurate reports on assigned programs
• Conduct facility maintenance and manage office inventory
• Work directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutions
• Set an example for others to follow such as peers, community members, and outside organizations
• Ensure necessary paperwork for quotes, receiving, billing, and collections are accurately recorded
• Part time CSR I is expected to provide coverage to operate the CSC during normal business hours as needed (e.g., if the full time CSR I is unavailable; if staffing needs increase during intensive programs like Youth to Work).

ADDITIONAL RESPONSIBILITIES

• Additional duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to implement CVRF's strategy for economic development, including the ability to set appropriate performance targets in alignment with a realistic understanding of local opportunities
• Ability to become a Notary Public within 6 months of hire
• Strong understanding of cultural and social dynamics in the CVRF region
• Ability to develop proficiency in the Microsoft Office Suite, CVRF's Microsoft Dynamics Customer Relationship Management (CRM) tool, Smartsheet, and SmartVAN
• Dedicated to achieving program goals and objectives in a timely manner; willing to contribute enough time and effort so that programs can be carried out excellently, in desired timeframes
• Ability to show composure in the face of stressful events or situations that arise during work; should be able to handle situations like this in a calm and respectful manner
• Willing to travel and attend trainings or meetings when assigned to further develop skills and knowledge; should be responsible and reliable to achieve the necessary knowledge and skills when attending trainings or sessions
• Determined, devoted, self-motivated, and diligent; able to multi-task, especially during busy times
• Ability to plan and produce local events, including community-based board meetings, and staff-led open houses
• Ability to conduct effective grassroots organization, including for example, bi-annual Get Out the Vote efforts
• Ability to gather community feedback through formal survey administration
• Good listening skills, explanation skills, and the ability to reply to questions with nuanced answers and/or solutions; able to understand how others feel and assess situations for ways to use best practices sourced from around the CVRF region
• Ability to overcome barriers associated with isolated geographic environment, lack of built infrastructure, poor transportation network, and inconsistent telecommunications to ensure quality results in CVRF communities on a consistent basis

WORKING CONDITIONS

This position requires the ability to sit, be able to effectively use hands and fingers, and talk and listen. Will be occasionally required to stand; walk; reach with hands and arms; stoop; kneel; and crouch. Must occasionally lift and/or move up to 25 pounds. Work environment is usually quiet. Frequent overnight travel, and occasional long-term travel is required.

I certify that I am able to perform the essential job functions listed above, with or without reasonable accommodations.

Printed Name: Signature:

Date: