Community Service Officer II

City-of-Boise,-Id; Boise (ID); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Zero-cost medical coverage

PERSI retirement with employer match

Paid time off: vacation and holidays

Parental leave: 10 weeks

Tuition reimbursement

Free local bus pass

Life and long-term disability

Job summary

The City of Boise seeks a Community Service Officer II to serve at the Boise Police Department Front Counter, assisting the public with police services, information, and resources. The role includes interviews, report writing, and directing individuals to appropriate services, with duties across the department as needed.

Under supervision, this position supports patrols, investigations, and training, and requires strong customer service, operating knowledge of procedures, and ability to work a

Qualifications

• High school diploma or equivalent.
• Two years of experience in law enforcement or public-facing work.
• Valid state driver's license.
• NCIC certification within six months of employment.
• Pass background checks, drug screening, and related safety requirements.

Responsibilities

• Serve as frontline contact at the Boise Police Department front counter.
• Evaluate requests for service, conduct interviews, and prepare police reports.
• Answer questions on procedures, laws, ordinances, and resources; direct to appropriate services.
• Support CSO duties and assist Patrol Officers, detectives, and the Crime Lab as needed.
• Document investigations, collect and process evidence, and provide training or mentoring as required.

Skills

Customer service

Interviewing

Police procedures

Documentation

Education

High school diploma or equivalent

Bachelor's degree in criminal justice or related field

Job description

This Community Service Officer II position is assigned to the Boise Police Department Front Counter at City Hall West and serves as a primary point of contact for members of the public seeking police services, information, resources, or assistance. Provides in-person public service by evaluating requests for assistance, conducting interviews, preparing police reports and documentation, answering questions regarding police procedures, laws, ordinances, and community resources, and directing individuals to appropriate services.

The position also performs Community Service Officer duties in support of department operations, which may include responding to calls for service, conducting investigations, collecting and processing evidence, and assisting Patrol Officers, detectives, and the Crime Lab as needed.

This position works under immediate/direct supervision and is regularly scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. at City Hall West.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and
• Two years of experience working in law enforcement or working with the public, in-security or a related field.

Licensing And Other Requirements

• Valid state-issued driver's license.
• National Crime Information Center (NCIC) certification within six months of employment.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Polygraph Exam
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
• Drug Free Workplace: In accordance with the City of Boise Drug Free Workplace Regulation, this position is designated as safety sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post - Accident, etc. Applicants will be required to submit to screening for illegal drug use prior to hire. Appointment to this position is contingent upon a negative pre-employment drug test.
• This position is required to exercise custodial responsibility for illegal drugs or precursors.

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your familly.
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Handles moderately complex issues and problems and refs more complex issues to higher-level staff. Is capable of performing all the duties of a Community Service Officer - I (CSO) and provides team support and training, as needed. Provide training, mentoring and coaching to CSO - I, including field training.

Responds to various requests for service that include non-emergency and higher-priority responses to assist officers at crime scenes throughout the city. Responds to active scenes and conducts fact-finding interviews and investigations. Attends periodic training to maintain and update skills in forensic evidence collection. Provides training to other divisions to include patrol briefings, POST Academy, and other community groups.

Writes clear and concise investigative reports by gathering information from various sources and enters reports into the incident tracking system report writing program. Interprets and applies Boise city and the Idaho state criminal codes. Determines the type of crime and articulates the elements of each crime in written form.

Performs crime scene investigative work. Properly collects, documents, and processes crime scenes using photographic and forensic ridge detail techniques (fingerprints). Identifies and evaluates possible evidence and ensures proper collection, labeling, transportation, and booking of evidence into the Ada County property room or Boise Police Crime Lab maintaining chain of custody and integrity of evidence.

Documents and reports all graffiti throughout the city. May be responsible for citizen ride along requests, as needed.

Retrieves, transports, and records property found throughout the city. Attends court under subpoena and provides court testimony under oath regarding their knowledge or actions in cases.

Provides public assistance at Police Department facility. Serves as the initial point of contact for citizens, visitors, and partner agencies; receives and evaluates requests for service. Answers questions regarding police procedures, city ordinances, criminal laws, and community resources. Conducts interviews, prepares reports and documentation, resolves routine issues and complaints; and directs individuals appropriately. May be assigned on a temporary or ongoing basis to perform front desk operations and public service support functions.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Boise City and Idaho State criminal codes
• Law enforcement programs, practices and procedures
• Computer usage including related software
• Basic report preparation skills
• DSLR camera usage.

Ability to:

• Interpret and apply laws and ordinances
• Determine priorities, manage multiple projects under stress, and show the ability to multi-task
• Assess requests for service and determine appropriate resources
• Use good customer service and de-escalation techniques
• Use independent judgment and discretion
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Bachelor's degree in criminal justice or a related field and three years of experience in a law enforcement environment.

OC (Pepper Spray) certification.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 10 pounds, frequently pushing/pulling up to 20 pounds and occasionally pushing/pulling up to 50 pounds. The noise level is occasionally moderate and rarely loud. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, in wet and humid conditions, areas of dust, odors, mist and gases or other airborne matter. Employees are exposed to mechanical and electrical hazards and work in/at heights. Employees will also drive a vehicle as part of this position. Work includes protected exposure to infectious bacteria, bodily fluids and chemicals. Work includes processing of crime scenes that may be hazardous or unsanitary, located in houses, buildings, outdoors in adverse weather conditions, etc. Individuals will be subject to evidence of violence or trauma including graphic and disturbing scenes of homicide, sexual assault, robbery, traffic accidents, abuse, arson, autopsy subjects (deceased persons, children, and animals), and related evidence at all stages during the investigation and prosecution of crimes. Protected exposure to infectious bacteria, bodily fluids, and chemicals. Wears uniforms, ballistic vests, and body cameras; drives semi-marked police vehicles equipped with amber light bars and emergency flashers to scenes in all types of weather conditions and all hours of the day and night.

This position works: Shifts may include weekends, holidays, day, swing, or night shifts, overtime, on-call, call-back, and others as needed.