COMMUNITY SERVICE OFFICER I

City of Manteca; Manteca (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Manteca is seeking a Community Service Officer I who will support police operations and enforce city laws, handle minor emergency responses, and contribute to crime scene investigations. Ideal candidates will possess strong communication skills, the ability to work collaboratively, and experience in clerical or law enforcement roles.

Qualifications

• Graduation from high school.
• One year of related experience including clerical work.
• Valid California Class C driver’s license and First Aid/CPR certification.

Responsibilities

• Respond to minor crime and accident scenes.
• Assist with enforcement of parking regulations.
• Provide support to crime scene investigation processes.

Skills

Interpersonal skills

Communication

Problem solving

Report preparation

Education

High school graduation

Clerical experience

Job description

The ideal candidate will embrace the City’s emphasis on excellent customer service; will be a team player who can work independently with all members of the public; work collaboratively across the organization and establish, maintain and promote positive and effective working relationships with employees and the public. The successful candidate will be a creative thinker, problem solver; will communicate clearly and effectively orally and in writing, able to work well in both the office and outdoor environments.

DISTINGUISHING CHARACTERISTICS:

The Community Service Officer I classification provides an opportunity to learn the terminology, processes and operations of Manteca Police Department functions and programs.

BASIC FUNCTION:

Under the direction of an assigned supervisor, respond to minor crime and accident scenes, emergency situations and other requests for assistance; assist with the enforcement of parking regulations and other laws and ordinances of the City; provide support to the crime scene investigation process by collecting and preserving evidence, controlling traffic and preparing reports; perform related clerical duties.

ESSENTIAL DUTIES:

Respond to minor crime and accident scenes, emergency situations and other requests for assistance; conduct routine investigations and interview victims and witnesses;prepare accurate and detailed investigative reports; arrange for emergency and law enforcement vehicles as appropriate.

Assist with the enforcement of parking regulations and other laws and ordinances of the City; issue parking citations and arrange for vehicle towing as appropriate; direct and control automobile traffic at crime scenes, special events and other congested locations as necessary.

Provide support to the crime scene investigation process as requested; inspect crime scenes to identify and collect potential and actual evidence; dust for fingerprints; process, tag, document and assure proper storage of crime scene evidence according to established procedures; this may include having to collect or photograph evidence at homicides, autopsies or anyotherscene where required.

Contact outside agencies to compile evidence for investigations; take photographs and videotape crime scenes utilizing cameras and camcorders as directed.

Perform general clerical duties related to assigned activities including sorting and recording citations; maintain various records related to assigned activities; establish and maintain filing systems; process a variety of forms and applications; compose routine correspondence as assigned.

Operate a computer and assigned software to input data, extract information and generate reports; operate other standard office equipment including calculators, copiers and fax machines; drive a vehicle to perform assigned functions; utilize a two-way radio.

Serve court subpoenas to members of the community as requested; check evidence in and out to officers for use in court; testify in court as required.

Communicate with City personnel, outside agencies and the public to exchange information and resolve issues or concerns.

Assist with processing incoming prisoners as directed; fingerprint prisoners and maintain related records.

Administer basic first aid and CPR in response to emergency medical situations as necessary.

Attend training sessions as assigned.

OTHER DUTIES:

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Modern office practices, procedures and equipment.

Record-keeping and report preparation techniques.

Interpersonal skills using tact, patience and courtesy.

Oral and written communication skills.

Correct English usage, grammar, spelling, punctuation and vocabulary.

Operation of a computer and assigned software.

Legal and defensive driving practices.

ABILITY TO:

Respond to minor crime and accident scenes, emergency situations and other requests for assistance.

Assist with the enforcement of parking regulations and other laws and ordinances of the City.

Learn, interpret and apply State, County and City laws, codes and ordinances.

Learn practices and procedures of collecting, processing and preserving crime scene evidence.

Learn Police Department organization, operations, policies and objectives.

Provide support to the crime scene investigation process as requested.

Direct and control automobile traffic as necessary.

Perform clerical duties related to assigned activities.

Maintain records and prepare reports.

Understand and follow oral and written instructions.

Operate a variety of office equipment including a computer and assigned software.

Observe legal and defensive driving practices.

Communicate effectively both orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Report to work every scheduled workday.

EDUCATION AND EXPERIENCE:

Any combination equivalent to: graduation from high school and one year of experience as a reserve, cadet or related position including one year of clerical experience involving records management.

LICENSES AND OTHER REQUIREMENTS:

Valid California Class C driver’s license.

Valid First Aid and CPR Certification issued by an authorized agency. ***CERTIFICATION MUST BE ATTACHED TO APPLICATION

WORKING CONDITIONS:

ENVIRONMENT:

Indoor and outdoor work environment.

Seasonal heat and cold or adverse weather conditions.

Driving a vehicle to conduct work.

PHYSICAL DEMANDS:

Dexterity of hands and fingers to operate assigned equipment.

Hearing and speaking to exchange information.

Sitting or standing for extended periods of time.

Lifting, carrying, pushing or pulling heavy objects as assigned by the position.

Reaching overhead, above the shoulders and horizontally.

Bending at the waist, kneeling or crouching.

Walking.

HAZARDS:

Driving a vehicle during adverse weather conditions.

Traffic hazards.

Contact with dissatisfied or abusive individuals.