Community Service Clerk

FirstService Residential; Poinciana (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Gym access

Pool access

Job summary

FirstService Residential is seeking a Community Service Clerk in Poinciana, FL to handle clerical duties, greet residents, and provide front desk coverage. The role supports the Design and Control Board teams, Fines Committee, and Master Board activities.

Strong communication, typing, and computer skills are required for maintaining records and correspondence. The position is full-time with benefits, schedule Mon-Fri 8:00am–5:00pm, and hourly pay of $16.00.

Qualifications

• High School or GED required.
• Excellent writing and oral communication skills.
• Typing 35 wpm with good spelling and vocabulary.
• Must be computer & software literate.
• Experience with office machines is a plus.
• Customer service experience preferred.

Responsibilities

• Greet residents and provide front desk coverage.
• Answer and route telephone calls and walk-in inquiries.
• Maintain neat work area and accurate records of requests.
• Prepare and mail letters to residents.
• Process payments for maps, RV lots, copies and issue receipts.
• Prepare and maintain reports for Design Control Board violations.
• Support committees with documentation as needed.
• Perform additional duties for the Community Service Department.

Skills

Front desk etiquette

Clear written & verbal communication

Typing 35 wpm

Computer literacy

Independent work ability

Customer service principles

Problem solving

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Mass email systems

Database management

Job description

Job Overview

The Community Service Clerk is responsible for performing clerical duties, greeting and assisting residents and provides front desk coverage when needed. The department ensures compliance with the Restrictions and Criteria of the Poinciana Community Covenants. Provides support the Design and Control board team, Fines Committee team and in Master Board meetings.

Your Responsibilities

• Maintains working Area neat and performs reception duties such as answer and route telephone calls.
• Accurately and clearly, answer and route telephone calls and walk-in inquiries.
• Typing as required (35wpm) with good spelling and vocabulary skills.
• Keep clear, accurate records on all builder's and/or resident's requests and process same.
• Retrieve information from files.
• Send out violation letters.
• Provides supporting documentation for Committees if needed.
• Prepares and records all building requests for the Design Control Board.
• File documents and records as necessary.
• Must be computer & software literate.
• Maintain all DCB approvals/disapprovals properly filed in account's record file.
• Reproduce pertinent literature.
• Accept payments for maps, RV lot, copies and issue receipts as warranted.
• Preparing and mailing letters to residents.
• Receive and process accurate records on all builder's and/or/resident's requests.
• Prepares and maintains reports of all Design Control Criteria and Subdivision Declaration of Restrictions Violations.
• Perform such additional duties and responsibilities as may be required by the needs of the Community Service Department and the Company

Skills & Qualifications

• High School or G.E.D. equivalency diploma.
• A working knowledge of blueprints is preferred.
• Excellent writing and oral communication skills a must.
• Some radio communications knowledge.
• Independent work ability is a must.
• Typing (35wpm), spelling, vocabulary and computer skills a must.
• Must have the ability to operate office machines.
• Radio communication knowledge accurately and clearly.
• Computer skills (Microsoft Word, Excel, mass email, database management, etc.).
• Excellent working knowledge of customer service principles and practices.
• Critical thinking, complex problem solving, judgment and decision making.
• Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player, together with office staff and residents, to achieve all events successfully.
• Ability to work independently and be self-driven.

Physical Requirements

• Standing, sitting, walking.
• Able to sit for hours at a desk and work on computer

Additional Information

• Schedule: Monday-Friday 8:00am – 5:00pm, 40 hours per week
• Property specific perks (free access to gym, swimming pools)

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$16.00 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.