Community Sales Associate

Atria Senior Living; Walnut Creek (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading senior living community in Walnut Creek is seeking a Sales Associate to support prospective residents with inquiries and tours. The role involves meeting sales standards, maintaining customer databases, and ensuring community readiness. Strong customer service and organizational skills are essential. Offering a salary range of $23.00/hr to $27.60/hr based on experience.

Benefits

Paid holidays and PTO

Annual anniversary rewards

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Qualifications

• Must successfully complete all Atria specified training programs.
• One to three months related experience and/or training preferred.

Responsibilities

• Respond to telephone inquiries and conduct tours with prospective residents.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Maintain the community’s Customer Relationship Management database.
• Qualify prospective residents to maximize move-in potential.
• Assist in ensuring community areas are marketable and presentable.
• Coordinate move-in and transfer arrangements.

Skills

Strong customer service skills

Basic financial knowledge

Computer and electronic file management skills

Organizational skills

Ability to maintain confidentiality

Education

High school diploma or GED

Job description

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete all Atria specified training programs.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills and strong organizational skills including ability to follow-up, detail-oriented, ability to multi-task. Must have the ability to maintain confidentiality.

Responsibilities

• Respond to telephone inquiries and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Accurately maintain the community’s Customer Relationship Management database by entering information about new inquiries and recording consistent and appropriate follow-up communication with inquiries and prospective residents.
• Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
• Assist the Executive Director and Community Sales Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
• As necessary, assist the Management Team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with the company policies and appropriate state licensing regulations.
• Coordinate move-in and transfer arrangements; work with community staff (i.e., Housekeeping, Maintenance, movers, etc.) to ensure apartment readiness.
• May perform other duties as assigned.

Salary Range: The wage range for this position is $23.00/hr - $27.60/hr, dependent on prior work history and experience