Community Safety Specialist

Anchor Co-Living; Lancaster (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Anchor Co-Living is seeking a Community Safety Specialist to travel between assigned homes, conducting safety, wellness, and compliance checks. The role responds to incidents, documents observations, and escalates concerns per policy, ensuring calm, respectful handling of resident needs.

The position requires sound judgment, steady presence, strong observation, and de-escalation skills, with the ability to debrief with management and clinical resources when necessary.

Qualifications

• High school diploma or equivalent; related field education is a plus.
• Experience in residential services or similar people-centered environments.
• Ability to remain calm and communicate effectively under pressure.

Responsibilities

• Travel among Anchor homes to complete safety, wellness, quality, and policy checks.
• Observe homes’ conditions, resident well-being, and safety practices.
• Respond promptly to resident concerns, disturbances, and incidents.
• Use trauma-informed communication and de-escalation to resolve issues.
• Identify hazards and policy deviations; follow up as needed.
• Elevate concerns within policy; involve management or clinical resources when necessary.
• Document observations and actions clearly while protecting resident privacy.
• Support managers with guidance and follow-through on safety standards.
• Coordinate with leadership to assign and resolve open items.
• Participate in training and continuous improvement for safety and quality.

Skills

Observation

De-escalation

Written communication

Judgment

Driver's license

Smartphone proficiency

Independent work

Education

High school diploma or equivalent

Related field education is a plus

Job description

About Anchor Co-Living

Anchor Co-Living operates shared residential communities designed to support safe, stable, and respectful living. We believe consistent standards, thoughtful support, and timely follow-through help residents and teams thrive. Our staff work collaboratively across homes to create environments where people feel respected, concerns are addressed early, and daily operations remain dependable.

Position Summary

The Community Safety Specialist is a mobile residential support professional who works across assigned Anchor homes. The role conducts routine and unannounced safety, wellness, quality, and compliance checks; responds to incidents and resident concerns; and helps resident managers maintain safe, calm, and stable homes.

This position calls for sound judgment, a steady presence, strong observation and communication skills, and the ability to de-escalate tense situations. The Community Safety Specialist documents what they observe, addresses appropriate issues within company guidelines, and promptly involves management, clinical resources, emergency services, or other qualified professionals when a situation exceeds the role's scope.

Key Responsibilities

• Travel among assigned Anchor homes to complete scheduled and unannounced safety, wellness, quality, and policy-compliance checks.
• Observe each home's overall condition and climate, including resident well-being, common areas, access and egress, housekeeping, basic safety practices, and other operational concerns.
• Respond promptly and calmly to resident concerns, house disruptions, interpersonal conflicts, and other incidents requiring an in-person assessment.
• Use respectful, trauma-informed communication and practical de-escalation techniques to help reduce tension and support a safe resolution.
• Identify environmental hazards, resident safety concerns, policy deviations, and emerging patterns that may require follow-up.
• Take appropriate action within training, assigned authority, company policy, and the role's scope; elevate concerns without delay when additional support is needed.
• Contact 911, emergency medical services, management, clinical resources, or other appropriate responders when circumstances require specialized or urgent intervention.
• Prepare clear, objective, and timely documentation of checks, observations, incidents, actions taken, notifications, and follow-up while protecting resident privacy.
• Support resident managers with practical guidance, follow-through, and communication regarding home standards and safety-related concerns.
• Coordinate with operations leadership and other team members so open items are assigned, tracked, and resolved.
• Participate in training, team meetings, and improvement efforts related to residential safety, incident response, and quality standards.

Qualifications

• High school diploma or equivalent; additional education in human services, behavioral health, healthcare, residential services, or a related field is a plus.
• Experience in residential services, supportive housing, behavioral health, healthcare, hospitality, community services, or a similarly people-centered environment.
• Ability to remain calm, respectful, and solution-oriented during emotionally charged or uncertain situations.
• Strong observation, interpersonal, de-escalation, problem-solving, and written communication skills.
• Good judgment, clear role boundaries, and consistent use of escalation protocols.
• Comfort using a smartphone and basic digital tools for communication, checklists, scheduling, and incident documentation.
• Ability to work independently while staying closely connected with the operations team.
• Valid driver's license, reliable transportation, and ability to meet company driving requirements.

Preferred Experience

• Current or prior Medication Technician (Med Tech) training, certification, or relevant medication-support experience.
• Experience in supportive housing, recovery-oriented housing, residential care, mental health services, substance-use services, or another community-based care setting.
• Training in crisis prevention, verbal de-escalation, trauma-informed care, motivational interviewing, CPR, or First Aid.
• Experience conducting residential quality checks, documenting incidents, or supporting multiple locations.

Medication-related responsibilities, if assigned, may be performed only when the employee is appropriately trained and authorized, and only within applicable law, the employee's permitted scope, and Anchor Co-Living policy. Preferred Med Tech experience does not expand the authority of this role.

Schedule / Travel Requirements

• This is a mobile position requiring regular travel among assigned Anchor Co-Living homes within the service area.
• The schedule may include days, evenings, overnight hours, weekends, holidays, or rotating on-call coverage based on operational needs.
• The employee must be able to respond within expected timeframes, adjust priorities when urgent concerns arise, and maintain reliable communication while working independently.

Physical Requirements

• Ability to drive between locations and enter, walk through, and inspect residential properties, including navigating stairs and uneven surfaces.
• Ability to stand, walk, bend, reach, and remain active for portions of the workday.
• Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.
• Ability to use a phone or computer to communicate and complete accurate documentation.

What Success Looks Like

• Anchor homes are checked consistently and concerns are identified early.
• Residents and resident managers experience the specialist as calm, respectful, fair, and dependable.
• Incidents are addressed promptly, de-escalated when possible, and escalated appropriately when additional expertise or emergency response is needed.
• Documentation is objective, complete, timely, and useful for follow-up and decision-making.
• Operational leaders have a clear, accurate picture of conditions across assigned homes.
• Safety and quality standards become more consistent across the residential community over time.

Anchor Co-Living is committed to building a respectful workplace and considers qualified applicants without regard to legally protected characteristics.