Community Response Specialist

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Antioch (CA); Hybride; USD 45 000 - 48 000; Plein temps

Avantages offerts par ce poste

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off (PTO)

403B with company match

Résumé du poste

Felton Institute seeks a Community Response Specialist to join the Non-Police Community Response Team, supporting citywide crisis response with on-site assessments, de-escalation, and service linkages. The role emphasizes engagement with diverse residents, collaborating with AQCRT partners to connect housing, medical, and social services.

This full-time position requires flexible hours, strong interpersonal skills, and a commitment to harm-reduction and client-centered care.

Qualifications

• High school graduate (or GED) required; Associates degree preferred.
• Minimum one year experience with transition-age youth or adults facing homelessness or related challenges.
• Ability to work in a diverse, high-need community.
• Commitment to harm reduction and client-centered care.
• Ability to communicate non-judgmentally and work in a team.

Responsabilités

• Conduct community outreach and engagement for residents in need.
• Work a flexible full-time schedule including evenings and weekends.
• Maintain documentation of program activities and data tracking.
• Provide linkage to services and connect with providers.
• Assist residents with transportation to service locations.
• Develop service plans and link housing, financial, medical resources.
• Build positive relationships with residents and partners.
• Other duties as assigned.

Connaissances

Interpersonal skills

Community outreach

Engagement with diverse populations

Documentation and data entry

Non-judgmental communication

Team collaboration

Formation

High school diploma or GED

Associates Degree preferred

Description du poste

Community Response Specialist

Non-Police Community Response Team

Justice Services Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Job Description

Under the direct supervision of the AQCRT Program Director, Community Response Specialists, CRS will respond to a broad range of low-level calls and situations without police or EMS personnel 24 hours per day, 7 days per week citywide. CRS will provide on-site crisis assessments, de-escalation, and conflict mediation. Community Response Specialist, CSR support linkages that can address resident’s goals, including engaging in mental health, substance use treatment and employment via facilitating the linkage to a AQCRT case manager/network developer and/or another provider. The Community Response Specialist will act as a liaison with community partners and other social service agencies in addressing residents’ needs while also conducting community outreach and may provide transport to necessary service locations so that engaged Antioch resident can begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.

Specific Responsibilities

• Conduct community outreach and engagement both reactively and proactively to residents in need of support who are not housed, insecurely housed, or struggling to maintain their housing, as well as those with mental health, physical health and or substance use needs who may need linkage to services.
• Ability to work a flexible full-time schedule to accommodate program/client needs. Both evening and weekend hours are required to accommodate a 24hr/7 day a week schedule. This is a community based, highly mobile position
• Maintain documentation of program activities, response calls and assists in tracking data related to program activities
• Maintain inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed
• Provide hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources
• Complete assessments, service plan development, and service linkage (housing, financial, medical, etc.) following a harm reduction model
• Assist residents in implementing their wellness and recovery plans and goals, as appropriate
• Conduct intake interviews with participants, and provide referrals for services to community agencies as appropriate
• Establish positive, supportive relationships with residents, stakeholders, and providers in community.
• Other duties as assigned

Minimum Requirementss and Qualifications

• High school graduate (or GED), Associates Degree preferred
• Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness, or related challenges
• Interest in engaging and connecting with a diverse, high-need community of adults and young adults
• Desire and ability to work from a strength-based, client-centered model with an emphasis on harm reduction practices
• Ability and willingness to provide non-judgmental encouragement to clients is essential
• Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds
• Basic knowledge and experience working with computers, including word processing and data entry programs
• Written communication skills in English adequate to draft basic progress reports and meet the documentation requirements of the program
• Ability to effectively organize and present information in group settings
• Ability to work effectively both independently and collaboratively
• Verifiable clean driving record (Community outreach, such as home visit and health screenings appointments may be required) preferred
• Valid California Driver’s License, insurance, and ability to travel as required to perform duties (preferred)
• Evidence of organizational commitment to populations impacted by violence, poverty, racism and/or mental illness
• Experience with individuals or groups impacted by violence, poverty, racism and or mental/illness
• Experience conducting community outreach and engagement activities

Additional Information:

Reports to: Program Director

Job Type: Full-Time (30 hours per week)

Work Schedule: Onsite

FLSA Status: Non-Exempt

Salary Range: $32.83 - $35.07per hour (DOE)

• Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

IMP NOTE: Job responsibilities are subject to change according to program requirements.