Community Resource Specialist

Partner's Healthcare; Somerville (MA); Hybrid; USD 31,000 - 39,000; Part time

Job summary

Mass General Brigham Incorporated seeks a Resource Specialist for Psychiatry & Mental Health to remotely support behavioral health services across the system. The role collaborates with the Manager and access team to improve patient throughput and access in EDs, medical floors, and inpatient units.

The position requires a Bachelor's degree and 2–3 years in mental health care, with strong communication and organizational skills, and proficiency in Excel, PowerPoint, and Teams.

Qualifications

• Bachelor's degree required; master's preferred in Social Work, Psychology, or Health Care.
• 2–3 years experience in mental health care.

Responsibilities

• Facilitate referrals for behavioral health care across MGB EDs, medical units, and inpatient units.
• Monitor system-wide capacity to guide patient placement.
• Coordinate with multidisciplinary teams within and outside MGB.
• Document and track tasks in Epic or other medical records.
• Assist with data collection, analysis (Excel) and reporting (PowerPoint).
• Respond promptly to calls, emails, and Teams chats from systemwide stakeholders.
• Cross-cover tasks related to central access and disposition.
• Attend department meetings and assist with additional tasks.

Skills

Communication

Multitasking

Teamwork

Problem-solving

Adaptability

Education

Bachelor's degree

Master's degree preferred

Tools

Epic

Excel

PowerPoint

Teams

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Psychiatry & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Psychiatry & Mental Health Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Manager, the Psychiatry & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Essential Functions

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• 2-3 years of experience working in the mental health care field

Skills/Abilities/Competencies

• Excellent written and verbal communication skills
• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if applicable)

Working Conditions

This part-time shift will be Tuesday - Friday, 11:30 AM - 4:30 PM

Remote workdays require a stable, secure, quiet, and HIPAA-compliant workspace. This will be confirmed via Microsoft Teams video for all employees

Remote Type: Hybrid

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 20

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $22.35 - $28.30/Hourly

Grade: 3

Pay and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.