Community Resource Specialist

Socket.dev; Rapid City (SD); On-site; USD 45,000 - 60,000; Full time

Job summary

GPTLHB Oyate Health Center seeks a Behavioral Health Case Manager to promote a seamless continuum of care for patients, coordinating services, assessing progress, and supporting patients and families to meet treatment goals.

The role emphasizes collaboration with community resources, documentation, confidentiality, crisis response, and culturally respectful care for American Indian communities. Flexibility for evenings or travel may be required.

Qualifications

• Bachelor’s Degree with 1 year of experience, or associate’s with 3 years, or high school with 5 years experience.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

Responsibilities

• Facilitate access to community resources and life skills services for patients and families.
• Assist in developing treatment plans and goals, with regular reassessment.
• Coordinate case management with agencies and service providers.
• Coordinate and monitor services, tracking patient activities relative to the care plan.
• Document all patient encounters and submit billing documentation as appropriate.

Education

Bachelor’s Degree and 1 year experience; or Associate’s Degree and 3 years experience; or High School Diploma/GED and 5 years experience

Criminal background check and pre-employment drug screen

Job description

Job Summary:

The position is responsible for promoting the efficient and effective use of a behavioral health care by focusing on the whole patient to provide a seamless continuum of care for Oyate Health Center (OHC) patients. This position consults with patients and/or their families to facilitate achieving treatment plan goals, developing life skills, and/or sustaining financial stability, conducts activities and monitors the service environment in a manner to maximize patient success and well-being.

Essential Functions:

• Facilitate patient access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assist to develop resources and make contact with social support networks.
• Assist patients in developing goals and areas of need, assists in developing treatment plans which are assessed regularly.
• Work with agencies and service providers to facilitate case coordination and information sharing.
• Coordinate and monitor services, including comprehensive tracking of patient activities in relation to care plan.
• Document all patient encounters; complete and submit billing documentation as appropriate; maintain comprehensive patient files.
• Identify and provide emergency crisis services as necessary; make immediate assessment and respond according to accepted crisis intervention methods and techniques; coordinate other services as appropriate.
• Assess patients, evaluates effectiveness of care plan and progress made by client, participate in patient treatment planning and case review with patient care providers.
• Promote effective and efficient utilization of clinical resources.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Maintains and reports applicable statistics regarding programs and patient services.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Performs miscellaneous job-related duties as assigned.
• Other duties as assigned by the Supervisor

Requirements

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

Education/Experience/Certificates/Credentials

• Bachelor’s Degree and one (1) year of experience, or associate’s degree and three (3) years’ of experience, or high school diploma or GED and five (5) years of progressively responsible experience. Progressively responsible work experience may be substituted on a year-for-year basis for college.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.