Community Resource Director

The Other Way Ministries; Grand Rapids (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

403(b)

403(b) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

The Other Way Ministries seeks a Community Resource Director to oversee the Community Resource Center, including a high-volume food pantry and Agape Food Co-op & Market programs. You will manage staff and volunteers, secure food donations, and coordinate fundraising with the development team to ensure resources are available for all programs.

You will monitor operations, ensure compliance with grants and safety standards, report outcomes, and lead community relationships to transform lives

Qualifications

• Education: High School graduate; college coursework preferred.
• Experience: Three years managing a team (preferred).
• Knowledge: Bilingual English/Spanish is preferred and drivers license may be required.

Responsibilities

• Build relationships with neighbors and community members using the Resource Center.
• Provide leadership and supervision to program staff.
• Recruit, train, coordinate and supervise volunteers for operations.
• Secure and grow in-kind food donations for the pantry.
• Increase designated financial donations with donor reporting and stewardship.
• Coordinate food drives and seasonal distributions.
• Oversee pantry inventory, budget, and purchasing.
• Develop SOPs to support consistent operations and compliance.

Skills

Bilingual English/Spanish

Driver's license

Strong interpersonal skills

Education

High School graduate

College coursework in social work or organizational leadership (preferred)

Tools

Google G-Suite

Word/Google Docs

Job description

SUMMARY

In alignment with the , the Community Resource Director oversees all aspects of the Community Resource Center operations, including a high-volume neighborhood food pantry and related Agape Food Co-op & Market program, resource and referral assistance services, Community Garden, and other community programs. The position is also responsible for ensuring resources are available and adequate for operations - volunteers, food donations, and designated financial support (in coordination with the fund development staff).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build relationships and trust with neighbors and community members who utilize the Resource Center and its programs and services
• Provide leadership, vision, and supervision to program staff
• Recruit, train, coordinate, and supervise volunteers to ensure effective program operations
• Secure, retain, and grow in-kind food donations to support the food pantry
• Increase designated financial donations in coordination with fund development staff, assisting with donor reporting, donation appeals, and stewardship of donor relationships
• Coordinate food drives and seasonal food distributions
• Inventory oversight for the food pantry program
• Budget oversight, tracking, and purchasing
• Oversight and development of standard operating procedures (SOPs) to support consistent and effective program operations.
• Ensure compliance with grant requirements and applicable regulations (food safety, USDA etc)
• Collect, compile, and report program data, including outcomes that demonstrate short-term and long-term successes and transformation for neighbors

SUPERVISORY RESPONSIBILITIES

Front Desk Manager

Food Program Staff

Co-op & Market Staff

Resource Staff

Volunteers and Interns

POSITION QUALIFICATIONS

Education

• High School graduate
• College coursework or degree in social work, organizational leadership, or related field (preferred)

Experience

• Three years experience managing a team (preferred)

Knowledge, Skills and Abilities

• Bilingual English/Spanish (preferred)
• Driver's license, and ability to drive a commercial vehicle (cargo van or box truck), if needed

Job Competencies

• Ability to effectively interact, work, and develop meaningful relationships with people of various cultural backgrounds
• Understanding of basic life issues in urban, low-income, multicultural settings
• Willingness to honor, learn from, and work alongside neighbors and program participants
• Ability to manage and navigate conflict well, seeking resolution and reconciliation when conflict arises
• Flexibility, the ability to deal with occasional chaos, and willingness to fill-in as needed at various levels of the organization
• Disciplined time management and organizational abilities

Communication Skills

• Strong verbal and written communication skills are critical for leading in ways that are effective with neighbors, program partners, staff, donors, volunteers, and partner organizations. May also make professional and/or informal presentations. Must be bilingual English/Spanish

General Office Skills

• Pleasant and professional telephone skills
• Familiarity with word processing preferred (Word/Google Docs)
• Familiarity with Google G-Suite Applications preferred (email, docs, calendar)

Working as a Team

• Willingness to work hard at relationships
• Listen well and speak honestly
• Respect others’ opinions and differences
• Acknowledge mistakes and freely give and receive forgiveness
• Willingness to provide assistance and support in other programs as needed

Physical Requirements

• Positions & Postures: Sitting, standing, walking, crouching, kneeling, stooping (bending at the waist)
• Exertion & Lifting: Lifting, carrying, pushing, or pulling objects up to 30 pounds
• Reaching & Manipulation: Reaching overhead or below the shoulder, fine manipulation (typing, pinching), and gross manipulation (grasping tools).

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance