Community Resource Coordinator

City of Boca Raton; Boca Raton (FL); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

No-cost health plan including Medical,

Paid time off and holidays

Flexible schedule and continuous/retir

Job summary

City of Boca Raton is seeking a Community Resource Coordinator to support homeless populations and coordinate services across City departments, Palm Beach County, and community partners.

The role combines fieldwork and administrative tasks, with potential for remote work up to one day per week. Candidates should possess a bachelor’s degree in a related field and relevant experience in social services and homelessness initiatives.

Qualifications

• Bachelor’s degree in social work, public health, or related field
• Three years of professional experience in social services; two years of direct homeless experience
• Florida Class E Driver’s license
• Additional four years of experience may substitute for a bachelor’s degree
• Additional two years may substitute for an associate degree

Responsibilities

• Design, implement, and manage the City’s homelessness response strategy.
• Act as central point of contact between police, city administration, and external stakeholders.
• Schedule and attend meetings with homeless outreach committees and other community stakeholders.
• Coordinate multidisciplinary outreach efforts involving Public Affairs, Police, CRA, Palm Beach County, and partner agencies.
• Establish and maintain relationships with social service agencies and housing authorities.
• Develop and oversee operational plans for safe cleanup of illegal encampments.
• Assist Police Officers and HOT in the field with complex cases and resource navigation.
• Develop risk reduction plans based on client assessments.
• Conduct advocacy efforts for the City’s homeless community.
• Write, review, and update policies for the homeless outreach program.
• Develop training for officers on trauma-informed care and de-escalation.

Skills

Public outreach

Policy development

Data collection

Public speaking

Education

Bachelor’s degree in social work, public health, or related field

Master’s degree preferred

Tools

Microsoft Office Suite

Job description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job - it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Why Boca Raton?

As the second largest city in Palm Beach County, the City of Boca Raton offers robust benefits to their employees:

• Health Insurance Benefits: No-cost employee Medical, Dental & Vision plans
• Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

General Statement Of Job

The Community Resource Coordinator supports individuals and families experiencing homelessness while contributing to the overall quality of life within the community. Under limited supervision of the Public Affairs Director, this role involves both fieldwork and administrative work involving the day-to-day management, coordination, implementation, and evaluation of the City’s homeless outreach programs and related initiatives.

The Community Resource Coordinator position serves as a primary point of coordination among City departments, law enforcement, Palm Beach County, community partners, and service delivery agencies. Responsibilities include assessing the needs of individuals and families experiencing homelessness; coordinating referrals and connections to appropriate housing, behavioral health, substance use, medical, benefits, and other supportive services; and identifying opportunities to improve service delivery and reduce barriers to assistance The position manages and coordinates the activities of the Homeless Outreach (HOT) members provided through Palm Beach County and works closely with the Boca Raton Police Department.

Based on site in Boca Raton, this role may work a variable schedule including outside normal business hours and is eligible to work remotely up to one day a week, subject to supervisor’s approval.

Essential Functions

• Design, implement, and manage the City’s comprehensive homelessness response strategy in alignment with community policing principles and municipal directives.
• Act as the central point of contact between the police department, city/county administration, and external stakeholders regarding homeless outreach and related public safety concerns.
• Schedule and attend meetings with homeless outreach committees and other community stakeholders to collaborate and provide education.
• Manage and coordinate multidisciplinary outreach efforts involving Public Affairs, Police, CRA, Palm Beach County, contracted or assigned outreach personnel, nonprofit organizations, and other community partners.
• Establish and maintain working relationships with social service agencies, mental health providers, the continuum of care (CoC), local shelters, and housing authorities
• Develop and oversee operational plans for the safe, humane, and legal cleanup of illegal encampments in accordance with applicable laws.
• Assist Police Officers and the Homeless Outreach Team in the field with complex cases and resource navigation.
• Develop individual risk reduction plans based on client assessments.
• Conduct advocacy efforts and initiatives on behalf of the City’s homeless community
• Write, review, and update policies regarding the City’s homeless outreach program
• Develop roll call and in-service training for officers on trauma-informed care, de-escalation tactics, legal updates, and available diversion programs.
• Monitor federal and state legislative changes and key court rulings regarding homelessness to ensure department practices remain legally sound and minimize liability.

Knowledge Of

Knowledge, Skills and Abilities

• Community services available for the homeless population
• Special needs of the homeless population
• And familiarity with affordable housing, homeless issues, and systems of service delivery
• Federal, state, and local laws, regulations, ordinances, and court rulings related to homelessness, encampments, and public space enforcement.
• Municipal operations, policy development, and administrative best practices and procedures

Skilled In

• The use of a variety of Microsoft Office Suite products to include Word, Excel, Outlook, and PowerPoint at an intermediate level.
• Responsible for metric management, including data collection, organization, and report preparation
• Analysis, strategic planning, and implementation of problem-solving solutions to service delivery issues.
• Public speaking and facilitating meetings with internal and external stakeholders.

Ability To

• Write and verbally present information clearly.
• Work a flexible work schedule that includes weekdays, weekends and evenings as needed.
• Work outdoors and in varied field conditions, including encampments and non-traditional settings.
• Collaborate with stakeholders and clients in providing services
• Build and maintain collaborative relationships across law enforcement, city/county government, nonprofit providers, and partner agencies
• Multitask and manage multiple complex cases or projects simultaneously.

Minimum And Preferred Qualifications

• Bachelor’s degree in social work, public health, human services, social sciences or a related field of study
• Three (3) years of professional experience in social services or related field and
• Two (2) years of direct experience serving the homeless
• Florida Class E Driver’s license

Preferred Qualifications

• Master’s degree in social work or a related field
• Experience working in local government
• Experience working with homeless initiatives
• Experience working with boards or committees
• Bilingual skills - Spanish and/or Haitian Creole

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

Post Offer Pre-employment Screening Requirements

• Criminal Background Check
• Employment Verification
• Motor Vehicle Report Check
• Educational Verification
• Fingerprinting
• Drug and Alcohol Screen

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran-Friendly Employer and Drug-Free Workplace.

The City is committed to a diverse and inclusive workplace and does not discriminate based on race, color, religion, sex, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status protected by law.

Veterans’ Preference: The City proudly supports veterans and provides employment preference to eligible veterans and other individuals as required by Florida law. Applicants eligible for Veterans’ Preference are encouraged to indicate their eligibility and provide the required documentation during the application process.

Benefits Summary

Full-Time Non-Bargaining Employees

ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Years of Service Accrual

0 to 5 full years 8 hours per month

5 to 10 full years 10 hours per month

10 to 15 full years 12 hours per month

15 full years and over 14 hours per month

CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year. SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of Service Percentage

Less than 2 full years 0%

2 to 5 full years 10%

5 to 10 full years 20%

10 full years or more 30%

Retirement (normal, early or disability) 50%

HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan. CONTINUOUS SERVICE BENEFIT: As of December 1, each year - Paid during the month of December.

Years of Service Benefit

5 to 10 full years $600 annually

10 to 15 full years $800 annually

15 full years and over $1,000 annually

RETIREMENT PLANS: The two pension/retirement options are listed below:

• An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
• An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
• The two (2) options will be fully explained prior to an irrevocable selection.

Optional: 457 Deferred Compensation Savings Plan is available.

HOLIDAYS:

15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays. FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds. MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year. EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.