Community Resource Advocate II, Community Connect

Community Action; Hillsboro (OR); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Community Action in Hillsboro, OR is seeking a Community Resource Advocate II to support homeless and at-risk households through in-person services at the Community Connect office. You will conduct assessments, determine eligibility, and provide referrals to housing programs, while maintaining client confidentiality and data accuracy.

The role emphasizes equity, trauma-informed practices, and collaboration with local social service agencies.

Qualifications

• High School Diploma or equivalent with 6+ months customer service experience or lived experience.
• Experience with data entry.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent communication skills, both written and oral.
• A commitment to equity, culturally responsive, and trauma-informed practices.

Responsibilities

• Deliver participant-centered, in-person services to clients at our Community Connect office.
• Conduct face-to-face and telephonic comprehensive assessments and screenings for homeless or at-risk households for various programs in Washington County.
• Participate in a rotation of duties, including managing walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Maintain a clean, orderly workspace to ensure healthy, high-quality interactions and confidentiality.

Skills

Customer service

Data entry

Communication skills

Collaboration

Trauma-informed

Bilingual Spanish/English

Education

High School diploma or equivalent

Associate's degree or higher in Social Services or related field

Job description

Community Resource Advocate II – Community Connect

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Are you passionate about making a tangible difference in your community? Do you believe everyone deserves access to safe, stable housing? Join our collaborative team and help us provide vital support to individuals and families experiencing or at risk of homelessness in Washington County.

This in-person position is based in our office and is crucial for ensuring equitable access to essential community resources. You'll work directly with clients, guided by Housing First principles and trauma-informed practices, to connect them with the services they need most.

Abbreviated Duties List:

• Deliver participant-centered, in-person services to clients at our Community Connect office.
• Conduct face-to-face and telephonic comprehensive assessments and screenings for homeless or at-risk households for a variety of programs in Washington County.
• Participate in a rotation of duties, including managing walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Consistently maintain a clean and orderly workspace to ensure healthy, high-quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

Abbreviated Requirements:

• High School Diploma or equivalent with 6+months customer service experience or lived experience.
• Experience with data entry.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent communication skills, both written and oral.
• A commitment to equity, culturally responsive, and trauma-informed practices.

What Will Make You Stand Out:

• Bilingual proficiency in Spanish and English (both oral and written)
• An Associate's degree or higher in Social Services or a directly related field.
• Familiarity with Washington County community resources.
• Prior experience interviewing clients, assessing their needs, and advocating on their behalf.