Community Relationship Manager
Oak Street Health, part of CVS Health
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Benefits offered by this job
Job summary
Oak Street Health is seeking a Community Relationship Manager to engage Medicare-focused communities and build strong local partnerships. You will lead outreach, events, and collaboration with regional teams to drive patient growth and center expansion.
The role requires proactive communication, relationship-building, and ability to manage multiple initiatives while meeting performance targets across a defined territory.
Qualifications
- Experience in account or community engagement.
- Comfort with cold calling and prospecting.
- Ability to meet daily metrics and drive leads.
- Strong relationship-building in diverse communities.
- Public speaking and written/verbal skills.
- US work authorization.
Responsibilities
- Engage local community leaders to drive patient growth.
- Prospect and cold-call local businesses in the territory.
- Support patient acquisition through community events and partnerships.
- Maintain relationships with partners and track KPIs weekly.
- Coordinate cross-functional initiatives with Outreach team.
Skills
Education
Job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Community Relationship Manager
Location: Varies
Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRM. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.
The CRM is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH. Additionally, the CRM is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.
Check out this pamphlet for a sneak peek into the life of an Oak Street CRM!
- Community Outreach/Engagement
- Researching and understanding the landscape of influencers and community partners in your respective market.
- Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
- Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
- Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
- Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
- Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
- Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
- Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include
- Reviewing weekly KPIs (new leads generated or new patients added)
- Updates on current status of initiatives
- Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc)
- Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth
- Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
- Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
- Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives
- Generating field account engagement by proactively working with local leaders on community outreach opportunities
- Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
- Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline
- Other duties as assigned
- Previous experience in account or community engagement
- Comfort with cold calling and prospecting in a business to business environment
- Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
- Unique ability to adapt and overcome external relationship issues for positive outcomes
- Ability to manage multiple projects & accounts simultaneously
- Ability to work proactively to generate new growth opportunities for our Outreach Teams
- Public speaking combined with strong written and verbal skills
- Bachelor's degree or equivalent work experience required
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- US work authorization
- Someone who embodies being "Oaky"
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
40
Full time
$21.10 - $40.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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