Community Relationship Manager

CVSHealth; Detroit (MI); Hybrid; USD 60,460,108 - 128,914,430; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

Oak Street Health in Detroit-area seeks a Community Relationship Manager to engage Medicare-eligible adults through community partnerships, events, and outreach efforts. You will build relationships with community leaders, drive patient growth, and collaborate with regional teams to maximize impact.

The role requires strong communication, prospecting, and multitasking skills, with a focus on measurable lead generation and cross-functional coordination with insurance partners.

Qualifications

• Experience in account or community engagement.
• Comfort with cold calling and prospecting in B2B.
• Daily accountability on metrics: touchpoints, events, leads, patients.
• Ability to manage multiple projects and accounts.
• Fluent in English; other languages a plus.

Responsibilities

• Research influencers and community partners in the market.
• Prospect and cold call local businesses to drive patient growth.
• Impact lead generation targets through community relationships.
• Collaborate with Insurance Agents and Regional Partnership Manager.
• Maintain relationships with local leaders and stakeholders.
• Plan and coordinate events and calendar across territory.
• Generate field engagement and maintain lead pipelines.

Skills

Account management

Community outreach

Public speaking

Prospecting

Relationship building

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

CRM systems

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title: Community Relationship Manager

Company: Oak Street Health

Role Description

Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRM. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.

The CRM is also responsible for establishing and maintaining relationships with local community leaders across the metro-Detroit region by engaging in collaborative activities to mutually benefit the community and OSH.

Additionally, the CRM is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.

Core Responsibilities

Community Outreach/Engagement

• Researching and understanding the landscape of influencers and community partners in your respective market.
• Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
• Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
• Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
• Collaborating with Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)

Account Management

• Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
• Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
• Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include
  • Reviewing weekly KPIs (new leads generated or new patients added)
  • Updates on current status of initiatives
  • Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc.)
• Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth

Event Planning

• Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
• Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
• Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth and Outreach Executives

Sales

• Generating field account engagement by proactively working with local leaders on community outreach opportunities
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline
• Other duties as assigned

What are we looking for?

We're looking for motivated people with:

• Previous experience in account or community engagement
• Comfort with cold calling and prospecting in a business to business environment
• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
• Unique ability to adapt and overcome external relationship issues for positive outcomes
• Ability to manage multiple projects & accounts simultaneously
• Ability to work proactively to generate new growth opportunities for our Outreach Teams
• Public speaking combined with strong written and verbal skills
• Bachelor's degree or equivalent work experience required
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 01/29/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.