Community Relations Representative II

Elevance Health; Charleston (WV); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short and long term disability

401(k) +match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Job summary

Elevance Health is seeking a Community Relations Representative II to operate in the West Virginia field, primarily in Charleston with travel within the state. The role requires field engagement, community outreach, and enrollment assistance, with company car provided for travel.

The position emphasizes building partnerships, presenting marketing material, and supporting members while adhering to hybrid/onsite work expectations. A valid driver’s license is required.

Qualifications

• Requires a HS diploma or equivalent and 2 years of healthcare or sales/marketing experience.
• BA/BS highly preferred.

Responsibilities

• Leads and manages strategies within a specific territory or business initiative.
• Acts as liaison with community advocacy groups that impacts target population.
• Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.
• Assists members and potential members with benefit and/or enrollments inquiries.
• Identifies cultural issues regarding current and potential members and communicate issues to management.
• Tracks all marketing and sales activities and maintains sales database.
• Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.

Skills

Healthcare experience or sales/market

Communication

Relationship building

Education

HS diploma or equivalent

BA preferred

Job description

Community Relations Representative II

Location: West Virginia

Daily travel in and around Charleston with occasional overnight travel to other areas of the state. Mobile unit and company car provided.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Shift: M-F with occasional weekends and evenings.

The Community Relations Representative is responsible for developing and maintaining new contacts and/or partnerships in the community.

How you will make an impact:

• Leads and manages strategies within a specific territory or business initiative.
• Acts as liaison with community advocacy groups that impacts target population.
• Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.
• Assists members and potential members with benefit and/or enrollments inquiries.
• Identifies cultural issues regarding current and potential members and communicate issues to management.
• Tracks all marketing and sales activities and maintains sales database.
• Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.

Minimum Qualifications:

Requires a HS diploma or equivalent and a minimum of 2 years of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• BA/BS highly preferred.
• Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.

Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs (unless covered by a collective bargaining agreement)
• Medical
• Dental
• Vision
• Short and long term disability benefits
• 401(k) +match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.