Community Relations Operations Specialist

Interim HealthCare Inc.; Beaumont (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Interim HealthCare Inc. in Beaumont, TX is seeking a Community Relations Operations Specialist to support the Community Relations Manager and operations in building relationships with referral sources and prospective clients to grow home health and staffing services.

The role emphasizes outbound outreach by phone and email, tracking activity in the contact management system, and assisting in the development of target accounts while maintaining high service levels and regulatory awareness.

Qualifications

• Associates degree or higher or equivalent with business-related training and work experience.
• Successful sales experience with healthcare services preferred.
• Demonstrated effective written and verbal communication skills.

Responsibilities

• Assist CRM and Operations with administrative tasks to set up and establish operations.
• Support establishment and maintenance of contacts with referral sources (physicians, hospitals, facilities, senior living, etc.).
• Assist in account development strategies and growing market share with referral and payor organizations.
• Use the contact management system to track activity and report progress to the VP Community Relations.
• Monitor referral activity processes and support key account plans.
• Meet with CRM/Administrator to review customer service levels and target accounts.

Skills

Interpersonal communication

Telephonic communications

Sales skills

Research skills

Organizational skills

Independent work

Computer literacy

Education

Associates degree or higher

Job description

Community Relations Operations Specialist – Beaumont Area, TX

General Purpose:

• This individual will assist the Community Relations Manager (CRM) and the operations with administrative tasks to set up and establish operations and market the Interim HealthCare home care, home health and staffing services to potential referral sources and prospective clients to increase profitable sales and continue the development of this business.

Essential Functions:

• Position requires self-starter engagement on the telephone and email with prospective individuals and entities, supporting the Community Relations Manager and Operational support.
• Supports the establishment and maintenance of contacts and relationships on the telephone with referral sources for staffing and home care patients and clients, including physicians, hospitals, skilled and other nursing facilities, senior living facilities and apartments, as well as community resources and others appropriate to targeted markets and service lines.
• Supports the implementation of account development strategies by the Administration and assists in securing growth in account market share with large complex referral and payor organizations.
• Uses contact management system to track and report on activity as well as monitor account development status and plan next steps; reviews reports and activity with Vice President Community Relations on a routine basis.
• Supports the Community Relations Manager in establishing and monitoring the process to track all referral activity, including sources and disposition.
• Supports key account plans established and modified by the CRM.

Meets with CRM and or Administrator / Alternate Administrator to monitor customer service levels and review identified target accounts.

• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Productivity Standards:

• Meets minimum productivity standards as established and documented in Addendum to this description.

Minimum Education & Experience Requirements:

• Associates degree or higher or equivalent with business-related training and work experience.
• Successful sales experience with comparable customers preferred, especially within the healthcare services industry.
• Demonstrated effective written and verbal communication skills, including the ability to communicate with all levels within and outside the company.

Knowledge, Skills & Abilities Required:

• Computer and Internet literacy.
• Interpersonal communication.
• Telephonic communications and sales skills.
• Research skills for the development of referral sources.
• Demonstrated excellent organizational and detail skills.
• Demonstrated ability to accomplish goals under short deadlines, changing priorities and minimal resources.
• Proven ability to work independently with minimal supervision.

Working Conditions & Physical Effort:

• Valid driver’s license and current auto insurance required.
• Ability to work flexible schedule and/or evening hours as needed.
• Able to engage in local and occasional out-of- town travel for promotional venues and events.
• Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects.
• Frequently walking or standing or sitting most of the time.

Staffing, Personal Care and Support are critical pieces in the continuum of care process. As we have seen our office grow in these business lines, we are excited to continue that trend. To keep up with the referral growth Interim HealthCare is seeking an energetic associate to join our team.

If you are looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 plus years and there are more than 350 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner.

The Fun Stuff: Monthly Fun Events: outings, wellness days, team building events, and annual holiday party. Community Involvement: we focus on giving back to our local community with employee-led partnerships with senior, community events and group learning.

Interim HealthCare is an Equal Opportunity Employer. Each Interim HealthCare location is independently owned and operated. ©2023 Interim HealthCare Inc.