Community Relations Liaison

Gorham House; Gorham (ME); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

DailyPay

Disability insurance

Retirement benefits

Job summary

Senior Lifestyle in Gorham, ME is seeking a sales/admissions professional to manage lead nurture, coordinate CRM access with communities via Yardi, and maintain real-time CRM updates. You will ensure timely lead follow-up and clear communication with the community team, driving pre-tour to post-tour progression.

Ideal candidates have a Bachelor’s degree or equivalent experience, strong English communication, and a track record in quota-driven sales within senior living.

Qualifications

• Bachelor’s degree from a four-year college or university, or one to two years’ experience and/or training, or equivalent.
• Excellent verbal and written communication skills in English.
• Strong organizational and multi-tasking abilities.
• Ability to build immediate relationships with new leads to provide a best-in-class customer experience.

Responsibilities

• Respond to all leads within 30 minutes or less by phone and complete follow-up per Lead Nurturing Schedule.
• Provision CRM access to communities and coordinate with Yardi team.
• Input completed and scheduled activities and notes into the CRM in live time.
• Keep community team informed about scheduled visits and communications with new leads.
• Advance pre-tour leads to post-tour leads via Lead Manager in the CRM.
• Report weekly activities and highlights to Regional Director of Operations, Regional Director of Sales, and Sales Specialist.

Skills

Organizational skills

Verbal communication

Written communication

Multi-tasking

Relationship building

Education

Bachelor’s degree

Job description

Job Description

• Respond to all leads received within 30 minutes or less by phone and complete subsequent necessary follow up in accordance with the Lead Nurturing Schedule on the sales microsite.
• Work with Yardi Team to properly provision CRM access to the appropriate communities.
• Work with IT to be on the marketing distribution list for assigned communities.
• Input completed and scheduled activities and notes into the CRM in live time.
• Communicate clearly to the community team about scheduled visits and communication with the new lead.
• Use the Lead Manager function in the CRM to continuously advance pre tour leads to post tour leads.
• Send weekly completed activities and highlights/lowlights from the week for each community to the Regional Director of Operations, Regional Director of Sales, and Sales Specialist
• Send immediate communication to DSM and ED on scheduled tours
• Understand family needs and refer to the appropriate community if need be.
• Understand partner offerings, resident requirements, and move in process.
• Manage all new, pre-visit leads for the first 30 days in accordance with the Lead Nurturing Schedule on the sales microsite.
• Consistently meet or exceed visit, mystery shop, and move in goals
• Develop and maintain a good working relationship with all community-based employees, families, and residents.
• Manage the decline and notification of duplicate leads on behalf of the community in accordance with the contractual obligation to decline within 3 business days.
• Maintain the CRM daily with completed and scheduled activities, clear and detailed notes, and carry zero past due tasks.
• Understand how to run move in and move out reports in Yardi
• Have excellent working knowledge of events, staff and key employees, resident ambassadors.
• Travel up to one week per quarter for community knowledge experiences.

Qualifications

Level of Formal Education

Bachelor’s degree from a four-year college or university, or one to two years’ experience and or training, or equivalent of education and experience.

Area of Study

N/A

Years of Experience

3+ years’ experience, documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment.

Type of Experience

Previous sales/admission experience in senior living

Language Skills

English proficiency required

Technical Competencies

Keep informed of all trends, developments, concepts, and techniques in his/her field that affect product

Skills and Ability

• Possess strong organizational skills.
• Ability to multi-task and meet deadlines.

Information Systems

__

Personal Attributes

• Must be an excellent verbal and written communicator and have the ability to create immediate relationships with new leads in order to provide a best of class customer experience.
• Ability to communicate genuine empathy, compassion, understanding and appropriate needs matching is imperative to this role.
• Ability to multi-task and deliver results while working in a highly independent environment.

Driving Requirements

Does this job require the ability and license to drive an automobile?

Yes

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

Compensation

$28-$28