Community Relations Director

Senior Lifestyle Corporation; Oak Brook, Northern (IL, KY); Hybrid; USD 81,000 - 99,000; Full time

Job summary

The Sheridan at Oak Brook, operated by Senior Lifestyle Corporation, is hiring a Community Relations Director to lead the sales and marketing team. You will drive leasing goals, tours, referrals, and move-ins while maintaining a positive community image.

You will work with the Executive Director and Regional Operations to implement quarterly marketing plans, coordinate events, and build strong relationships with residents, families, and care providers.

Responsibilities

• Schedule, organize, and conduct tours with prospective residents for independent and assisted living, memory care and skilled nursing.
• Respond and follow up with all walk-ins, phone-ins, and mail-ins in a timely manner.
• Plan and implement events with Sales and Marketing Team to bring in prospective residents and referrals.
• Develop and maintain relationships with residents, families, and professional care providers.
• Maintain knowledge of software programs used in sales/marketing operations.
• Participate in weekend call coverage in Manager Rotation.
• Achieve budgeted move-ins and monthly net gains.
• Treat every inquiry with value and professionalism.
• Collaborate with Executive Director and Regional Director of Operations on quarterly marketing plans.
• Create a strong community outreach program to generate referrals.
• Coordinate quarterly media planning with current vendors.
• Keep Executive Director informed of all sales activity daily.
• Maintain the Senior Lifestyle Move-In/Move-Out board.
• Communicate any special needs of incoming residents to appropriate personnel.
• Manage the sales toolbox and closing process with alternatives considered.
• Stay informed of trends and developments in senior care and aging processes.

Job description

• Community Name: The Sheridan at Oak Brook
• Compensation: from USD 90000 - yearly

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This individual is responsible for fulfilling leasing and move in goals. They are also expected to maintain a positive image of the community with referral sources, residents, and employees. The Community Relations Director will lead the sales and marketing department at the community.

Job Description

Salary $90k plus Commission

• Schedule, organize, and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing.
• Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately.
• Create, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights.
• Develop and maintain a good working relationship with residents, families, and professional providers of care.
• Maintain a working knowledge of all software programs.
• Participate in weekend call coverage in Manager Rotation unless they have a standing schedule that already encompasses one or more weekend day.
• Secure the required number of budgeted move ins and achieve net gains each month
• Treat each inquiry with value.
• Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan.
• Create and implement a strong community outreach program that generate the necessary number of referrals to reach sales goals.
• Complete quarterly media planning with current vendor on a timely basis.
• Keep Executive Director informed of all sales activity daily.
• Maintain Senior Lifestyle Hot Board/Move in Move out board.
• Communicate any special needs of the incoming resident to the appropriate personnel.
• Manage use of sales toolbox.
• Assure every alternative is considered before closing a lead.
• Keep informed of all trends, developments, concepts and techniques in his/her field that affect product.
• Understand the need of the senior and the aging process.