Community Relations Director

Watercrest Senior Living; Moseley (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Watercrest Senior Living is seeking a Community Relations Director in Moseley, VA, to drive occupancy, build referral networks and raise community awareness. You will lead a collaborative sales team, plan events with hospitals and referral sources, and manage relationships with residents and families to ensure a positive move-in experience.

The role requires strong leadership, excellent communication, and a strategic mindset to grow census while maintaining service excellence for seniors and

Qualifications

• Experience in senior living sales and referrals
• Ability to plan and execute occupancy development and sales/marketing plans
• Knowledge of FHA/ADA guidelines and regulatory requirements

Responsibilities

• Directs all aspects of sales process and deadlines as set by the company
• Plans and executes a 12-month occupancy development and sales/marketing plan
• Serves as trusted advisor to potential residents and families
• Conducts quarterly competitive analyses and maintains knowledge of the market
• Manages move-in processes and communications with leadership and residents' families

Skills

Servant Leadership

Communication

Sales

Budget management

Team collaboration

Education

High School Diploma or equivalent

Bachelor degree preferred

Tools

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Relations Director

Full Time Sales Moseley, VA, US

3 days ago Requisition ID: 6848

• The difference is our people . Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
• Career development . We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
• Faith Driven and Mission-Centered. Our mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
• Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Community Relations Director is a trusted advisor to potential residents and their families, along with the community at large. The Community Relations Director focuses his/her attention on achieving and maintaining budgeted occupancy, creating public awareness of the community through networking and planning events for hospitals, churches, health professionals and other professional referral sources in the community. The Community Relations Director is responsible for referrals into the community.

ESSENTIAL JOB FUNCTIONS:

• Servant Leadership directs all aspects of decision making, and respects and adheres to sales call, reporting, information submittal, and other potential required deadlines as set forth by the company
• Plans, develops, and executes an active 12-month occupancy development and sales/marketing plan
• Serves as a trusted advisor to potential residents, their families, and the surrounding community
• Conducts a quarterly competitive analysis and maintains a strong knowledge of the competitive market, understanding their services and programs, their unique selling points, and current promotional discounts
• Possesses and maintains a strong knowledge of the community’s services, programs, team member’s backgrounds, talents, and offerings to be able and share with the outside community and with potential residents and families
• Responsible for handling incoming inquiry calls, leading community Experiences, and establishing detailed follow up steps with prospects and families, including creative follow up and home visits as required to achieve and maintain budgeted occupancy
• Responsible for conducting weekly outside sales calls to referral sources, including medical and business professionals, as required to support a sufficient stream of referred prospects
• Responsible for assisting with planning and hosting events for prospects and occasional referral source events as required to support a sufficient stream of new prospects, and to create opportunity for prospect advancement
• Responsible for clear and frequent communication with team members on upcoming appointments, presentations, Experiences, and events
• Lead the Daily Strategy Meeting utilizing the 10-3-1 / Hot Board
• Responsible for detailed and accurate entry of all prospect, family and referral source communications into Yardi
• Responsible for remaining current on open inventory, pending move-ins and potential move-outs
• Conduct training refreshers and orientation programs for all associates regarding sales. Examples: Greeting Guests / Handling an Inquiry Call / How to Conduct an Experience / How to Establish the Next Step
• Respond in a timely manner to request of residents, families and guests, when operations team is unavailable
• Responsible for the move-in process via established move in protocol, including assisting the resident with apartment selection, communicating requests for nursing assessment from Resident Wellness Director, communicating agreement signing with Executive Director, communicating apartment readiness with Environmental Services Director, and collecting and distributing the move-in paperwork to ensuring their move into the community is a successful, positive experience
• Communicates move-in date with appropriate all leadership team members for new resident welcome and orientation to the community

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outsidecontacts
• Basic computer skills, including but not limited toentering complete and detailed data into Yardi, and maintaining occupancy development and sales/marketing plan and competitive analysisspreadsheets
• Able to manage a revenue and expense budget
• Knowledge of current Federal and State laws pertaining to IL, AL, MCcommunities
• Able to make independentdecisions
• Must be able to communicate in a warm, friendly and caringmanner
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act(ADA)
• Must possess a passion to work with and around seniors
• Knowledge of customer service principles andpractices

EDUCATION REQUIREMENTS:

• High School Diploma orequivalent
• Bachelor Degree preferred

EXPERIENCE REQUIREMENTS:

• Two (2) years in the senior living environment preferred
• Proven senior living sales and referral trackrecord

CORE COMPETENCIES:

• Sales Minded
• Visionary
• Execute Strategy
• Excellent Communicator

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of theday
• Able to drive to outside sales calls or potential residentassessments
• Able to concentrate with frequentinterruptions
• Able to work under stress and in emergencysituations
• Able to work under conditions that require sitting, standing, walking, reaching,pulling, pushing, andgrasping
• Able to talk and hear effectively in order to convey instructions and informationto residents and teammembers
• Occasionally lift/carry up to 50pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of thecommunity
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and otherconditions
• Use personal protective equipment and supplies when necessary to prevent burns, falls, and infection
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Subject to infectious diseases, substances andodors
• Follow Safety Policy & Procedures