Community Relations Director

The Claiborne; Memphis, Northern (TN, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Paid time off and holidays

Short- and long-term disability

Critical illness and accident insured

Performance-based incentives

Job summary

Claiborne Senior Living in Memphis, TN seeks a dynamic sales/marketing professional to drive occupancy and build referral networks. You will develop strategic plans, manage prospects through the funnel, and conduct community tours to close move-ins.

Ideal candidates have 3+ years in sales/marketing or business development, with a proven track record of meeting targets, excellent communication, and strong relationship-building skills. Proficiency in CRM and Microsoft Office is a plus.

Qualifications

• 3+ years of experience in sales, marketing, or business development (senior living or healthcare preferred).
• Proven track record of meeting or exceeding sales goals.
• Strong relationship-building and networking skills.
• Excellent written and verbal communication skills.
• Analytical mindset with comfort reviewing performance metrics.
• Proficiency in Microsoft Office and CRM systems.
• Telephone and consultative sales experience preferred.

Responsibilities

• Develop and execute a strategic marketing and sales plan to achieve occupancy goals.
• Manage and move prospects effectively through the sales funnel.
• Conduct community tours and consultative sales conversations.
• Build and maintain referral relationships with hospitals, physicians, and community partners.
• Track and analyze sales metrics to drive performance improvements.
• Partner with leadership to support successful move-ins and resident transitions.
• Complete required marketing reports and maintain accurate CRM documentation.
• Represent the community at networking and outreach events.

Skills

Sales and marketing

Business development

Relationship building

Communication skills

Telephone sales

Consultative selling

Attention to metrics

Education

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Why You’ll Love This Role

• Drive occupancy growth and influence community success

• Build strong relationships with families, physicians, discharge planners, and referral partners

• Play a key leadership role in the success of the community

• Competitive compensation with performance-based incentives

• Comprehensive benefits package

What You’ll Do

• Develop and execute a strategic marketing and sales plan to achieve occupancy goals

• Manage and move prospects effectively through the sales funnel

• Conduct community tours and consultative sales conversations

• Build and maintain referral relationships with hospitals, physicians, and community partners

• Track and analyze sales metrics to drive performance improvements

• Partner with leadership to support successful move-ins and resident transitions

• Complete required marketing reports and maintain accurate CRM documentation

• Represent the community at networking and outreach events

What We’re Looking For

• 3+ years of experience in sales, marketing, or business development (senior living or healthcare preferred)

• Bachelor’s degree preferred

• Proven track record of meeting or exceeding sales goals

• Strong relationship-building and networking skills

• Excellent written and verbal communication skills

• Analytical mindset with comfort reviewing performance metrics

• Proficiency in Microsoft Office and CRM systems

• Telephone and consultative sales experience preferred

• Benefits

• Medical, dental, and vision insurance

• Company-paid life insurance

• Paid time off and holidays

• Short- and long-term disability

• Critical illness and accident insurance

• Performance-based incentives

Claiborne Senior Living is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.