Community Relations Director

Compass Senior Living; Hayden (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vacation & sick time from day 1

401(k) with employer match

Wellness program

Early access pay

Career growth & mentorship

Medical/Dental/Vision

Job summary

Compass Senior Living is seeking a Community Relations Director to lead sales and marketing efforts aimed at increasing occupancy. You will represent the community, build relationships with potential residents, families, and the local healthcare network, and collaborate with the leadership team to implement strategic plans.

The role requires strong customer service, English proficiency, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor's degree or relevant experience in a related field.
• Strong customer service mindset with the ability to engage with residents and families.
• Computer literacy and comfort with social media and online programs.

Responsibilities

• Own the sales and marketing process in collaboration with the leadership team.
• Make sales calls, schedule educational presentations, and coordinate marketing events.
• Outreach to nursing homes, physician offices, and other health care professionals.
• Train and support team members to handle inquiries, tours, and customer service as needed.
• Maintain knowledge of federal and state regulations relevant to senior living marketing.
• Prepare reports and develop strategic marketing plans to grow occupancy.
• Model Compass Senior Living values of goodness, loyalty, faith, and fun.

Skills

Customer service

Verbal communication

English proficiency

Team collaboration

Independent work

Education

Bachelor's degree or related experience

Tools

Social media platforms

Job description

COMMUNITY RELATIONS DIRECTOR, join us on our mission to create a senior living revolution where compassion meets innovation!

Who We Are

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!

What You'll Do

The Community Relations Director (CRD) leads the sales and marketing initiatives. The goal is to increase/maintain occupancy. The CRD supports the financial success of the community, representing the company's culture and values, developing strategic marketing plans, and role-modeling extraordinary customer service. The CRD builds relationships with future residents, families, team members, vendors, and the greater community.

As Community Relations Director, you can expect a range of responsibilities and tasks. Here are some general expectations:

• You will have overall responsibility for the sales and marketing process, working collaboratively with members of your leadership team.


• You will make sales calls, schedule educational presentations, and coordinate marketing events.


• You will do outreach to nursing homes, physician offices, and other health care professionals.


• You will guide, train and support team members to serve as a backup in taking inquiry calls, giving tours, and providing customer service as needed.


• You will maintain a working knowledge of federal and state regulations.


• You will prepare reports as required and develop strategic marketing plans.


• You will model the Compass Senior Living values of goodness, loyalty, faith, and fun as a representative of your community.

What You'll Bring

• You will bring the desire and talent to work with a high-functioning, empowered team.


• You will bring a bachelor's degree or relevant experience in a related field.


• You will bring compassion, kindness, and the desire to work with elders and their families.


• You will bring computer literacy, savvy in social media, and proficiency in learning specified online programs.


• You will bring your organizational skills and the ability to multi-task in a team environment.


• You will bring your ability to work independently, be self-motivated, and be goal-directed.


• You will bring your ability to demonstrate excellent customer service and interpersonal skills.


• You will bring good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.


• You will meet all health requirements as specified by state and/or federal regulations.


• You will be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.


• You will be able to pass a criminal background check.


• You will have a valid driver's license.


• You will have the ability to perform job responsibilities with or without accommodation.

What We Offer

• Benefits for all team members, regardless of employment status:
  
  
  
  • Accrue vacation and sick time starting your first day!
  
  
  • 401(k) retirement savings plan after 90 days, with employer match after one year.
  
  
  • Financial wellness education program.
  
  
  • Wellness and Fitness Resources with savings discounts.
  
  
  • Early access pay options
  
  
  • Career growth through ongoing training programs and mentorship opportunities.
  
  
  
  


• Additional benefits for full-time team members
  
  
  
  • Medical, Dental, Vision, and Voluntary Benefit options
  
  
  • Employee and Family Assistance Program to support your emotional wellness.
  
  
  • Education reimbursement program.
  
  
  
  

If you are guided by goodness, loyalty, faith, and fun and think you would be a good fit for our organization, we would love to talk with you! With a resume or an application, you are one step closer to this exciting opportunity!