Community Relations Director

Garden Valley Retirement Village; Garden City (KS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Shift Differentials

Paycheck Advances

Paid sick leave

Paid Holidays

Medical insurance

Dental insurance

Vision insurance

Health and Dependent Care FSA

Basic Life Insurance

Voluntary benefits: Life, AD&D, Short‑

Term Disability

Critical Care Insurance

Accident Insurance

Employee Assistance Program

401K Plan

Employee Discount Program

Paid mentorship

Professional growth opportunities

Employee Referral Bonus Program

Job summary

Garden Valley Retirement Village seeks a Community Relations Director to drive occupancy and financial success by building strong ties with prospective residents and referral sources, while developing strategic sales and marketing initiatives.

You will conduct home visits, provide engaging tours, and manage admissions through completion, while tracking inquiries and collaborating with staff to ensure exceptional resident service and regulatory compliance.

Responsibilities

• Create positive, memorable experiences for prospective residents and referral partners
• Conduct in-home visits, follow up on inquiries through calls and letters, and build strong connections with prospects
• Provide engaging and informative community tours and oversee the admissions process through to completion
• Participate in developing and executing quarterly business development plans
• Manage the facility’s inquiry tracking system daily, analyzing referral patterns and conversion rates to inform sales strategies and service improvements
• Communicate effectively with staff regarding projected move-ins, move-outs, and room changes through daily meetings and other channels
• Maintain knowledge of federal and state regulations related to acuity levels and licensure
• Monitor occupancy trends and track conversion ratios
• Support the Executive Director in promoting a culture of excellent customer service among all staff
• Ensure compliance with regulations concerning residents’ rights
• Participate in sales training and professional development as needed

Job description

Description

Now Hiring: Community Relations Director

About the Role:

As our Community Relations Director, you’ll play a key role in achieving our community’s occupancy and financial goals. You’ll build strong relationships with prospective residents and referral sources, while developing and implementing strategic sales and marketing initiatives.

Key Responsibilities:

• Create positive, memorable experiences for prospective residents and referral partners
• Conduct in-home visits, follow up on inquiries through calls and letters, and build strong connections with prospects
• Provide engaging and informative community tours and oversee the admissions process through to completion
• Participate in developing and executing quarterly business development plans
• Manage the facility’s inquiry tracking system daily, analyzing referral patterns and conversion rates to inform sales strategies and service improvements
• Communicate effectively with staff regarding projected move-ins, move-outs, and room changes through daily meetings and other channels
• Maintain knowledge of federal and state regulations related to acuity levels and licensure
• Monitor occupancy trends and track conversion ratios
• Support the Executive Director in promoting a culture of excellent customer service among all staff
• Ensure compliance with regulations concerning residents’ rights
• Participate in sales training and professional development as needed

Benefits We Offer:

• Competitive Pay
• Shift Differentials for select shifts and positions
• Paycheck Advances
• Paid sick leave and vacation
• Paid Holidays
• Medical, dental and vision insurance
• Health and Dependent Care FSA
• Company paid Basic Life Insurance
• Voluntary benefits: Life, AD&D, Short-Term Disability, Critical Care & Accident Insurance
• Employee Assistance Program (EAP)
• 401K Plan
• Employee Discount Program
• Paid Mentorship and professional growth opportunities
• Employee Referral Bonus Program

Equal Opportunity Employer

We are an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Requirements

• Valid Driver’s License