Community Relations Coordinator (CRC)

Highgate Senior Living; Hyde Park Township (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

An established industry leader in senior care is seeking a passionate Community Relations Coordinator. This role offers the chance to make a meaningful impact on the lives of seniors and their families by promoting a lifestyle of purpose and independence. You will be the primary seller of assisted living and memory care services, engaging with potential residents and their families to share the Highgate mission. If you thrive in a dynamic environment, enjoy building relationships, and have a knack for sales, this opportunity is perfect for you. Join a team that values innovation and personal growth while making a positive difference in the community.

Benefits

Flexible compensation package

Performance-based commission

Bonus plan up to 40% of base wage

Good benefits package

Opportunities for career growth

Qualifications

• 2+ years in direct selling roles with strong organizational and communication skills.
• Experience in marketing and customer service with a focus on relationship building.

Responsibilities

• Drive the sales process and help new residents move in.
• Plan and implement marketing events while conducting tours with prospects.

Skills

Organizational skills

Communication skills

Customer service skills

Sales skills

MS Office proficiency

Relationship building

Strategic thinking

Financial acumen

Adaptability

Understanding of dementia

Education

Sales or marketing education

Tools

Database management software

Job description

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

COMMUNITY RELATIONS COORDINATOR/SALES COUNSELOR

We are looking for the right person to sell the Highgate brand platform to potential residents and their family members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Community Relations Coordinator to join our team as the primary seller of our assisted living and memory care lifestyle. If you enjoy interacting with people and learning about their stories, you have a natural ability to connect with others and want to enjoy a true sense of purpose in your sales role, this may be a good opportunity for you. This position includes driving the sales process, helping new residents move in, planning and implementing marketing events, knowing the competitive environment, conducting tours with prospects, and external business development.

The successful candidate will be an organized and detail-oriented individual with a positive and self-motivated attitude. You must have strong communication and computer skills. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability.

SKILLS NEEDED:

• Strong organizational and communication skills
• Ability to engage with people in person, virtually, via the phone and electronically
• Good customer service skills and the ability to intuit
• Patience, the ability to listen and tenacity to nurture longer-term leads through the sales process
• Proficient in MS Office suite and able to learn database management software
• Strong ability to sell intangible products and/or services
• Capacity to develop strong working relationships and work through influence
• Strategic thinking to understand market dynamics, the effect of competition, and pricing strategies
• Financial acumen to assist in generating revenue and managing marketing spending
• Capacity and tolerance to understand and accept metric-based performance coaching
• Able to build new relationships that result in increased business
• Comfortable accepting ongoing coaching and feedback
• Ability to adapt/respond quickly to changing requirements and effectively balance priorities to meet deadlines
• An understanding or the willingness to gain an understanding of the various forms of dementia and how residents with dementia can continue to live with purpose

RELATABLE EXPERIENCE:

• Prior experience in major decision and major investment selling
• Prior experience in marketing, cold calling, metric-based positions
• Past roles in which you have balanced sales objectives while problem solving
• Opportunities from your past where you have demonstrated kindness, patience, and compassion to varying groups and individuals while helping them find solutions to significant life issues
• Jobs where you have gained knowledge of the senior population and how aging can affect a person
• Roles where you were responsible to generate new business, new leads, new revenue sources
• Prior professional roles in the hospitality, healthcare, or senior care industry
• Jobs you demonstrated success in achieving specific goals or benchmarks routinely

QUALIFICATIONS:

1. At least 21 years of age
2. At least 2 years in direct selling sales roles
3. Sales or marketing education is a plus
4. Current negative TB test
5. Must be capable of initiating contact and conversations with people
6. Ability to pass criminal record/background check
7. Willing to work some weekends and/or evening hours
8. Valid driver’s license with a qualifying driver abstract
9. Be efficient and exercise good time management skills
10. Must be able to work well independently with little oversight
11. Must have a track record of top-notch organizational abilities and communication skills

As an organization, we offer our team members a good benefits package, the ability to be heard, have their opinions about things count, and the opportunity to innovate. Our compensation package will be flexible for this role based on the credentialing, tenure, and skill sets each candidate brings for consideration. The annual wage range for this position is $52,000 to $70,000 per year plus a performance-based commission and bonus plan that can be up to 40% of base wage. Prior experience working with seniors is preferred. A passion for your work and a commitment to serving others are essential job qualifications. This is an opportunity to work in a booming industry that is constantly evolving and is making a positive impact for seniors every day. We want to help you grow your career. We are a healthcare company and being vaccinated against COVID-19 is preferred. If you want to learn more about this opportunity, please reach out to connect with us.