Community Relations Coordinator (CRC)

Highgate Senior Living; California; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking community dedicated to enhancing the lives of seniors! As a Community Relations Coordinator, you will play a vital role in connecting with potential residents and their families, showcasing the unique offerings of assisted living and memory care. This position is perfect for someone who thrives on building relationships and has a passion for making a difference in the lives of others. With a supportive team and a mission that values independence and choice, you'll find a fulfilling career that truly matters. If you have a knack for sales and a heart for service, this is the opportunity you've been waiting for!

Qualifications

• 2+ years in direct selling roles with a focus on relationship building.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive the sales process and help new residents move in.
• Plan and implement marketing events while conducting tours.

Skills

Organizational skills

Communication skills

Customer service skills

Sales skills

MS Office proficiency

Relationship building

Strategic thinking

Financial acumen

Adaptability

Understanding of dementia

Education

Sales or marketing education

Tools

Database management software

Job description

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

COMMUNITY RELATIONS COORDINATOR/SALES COUNSELOR

We are looking for the right person to sell the Highgate brand platform to potential residents and their family members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Community Relations Coordinator to join our team as the primary seller of our assisted living and memory care lifestyle. If you enjoy interacting with people and learning about their stories, you have a natural ability to connect with others and want to enjoy a true sense of purpose in your sales role, this may be a good opportunity for you. This position includes driving the sales process, helping new residents move in, planning and implementing marketing events, knowing the competitive environment, conducting tours with prospects, and external business development.

The successful candidate will be an organized and detail-oriented individual with a positive and self-motivated attitude. You must have strong communication and computer skills. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability.

SKILLS NEEDED:

• Strong organizational and communication skills
• Ability to engage with people in person, virtually, via the phone and electronically
• Good customer service skills and the ability to intuit
• Patience, the ability to listen and tenacity to nurture longer term leads through the sales process
• Proficient in MS Office suite and able to learn database management software
• Strong ability to sell intangible products and/or services
• Capacity to develop strong working relationships and work through influence
• Strategic thinking to understand market dynamics, the effect of competition, and pricing strategies
• Financial acumen to assist in generating revenue and managing marketing spending
• Capacity and tolerance to understand and accept metric based performance coaching
• Able to build new relationships that result in increased business
• Comfortable accepting ongoing coaching and feedback
• Ability to adapt/respond quickly to changing requirements and effectively balance priorities to meet deadlines
• An understanding or the willingness to gain an understanding of the various forms of dementia and how residents with dementia can continue to live with purpose

RELATABLE EXPERIENCE:

• Prior experience in major decision and major investment selling
• Prior experience in marketing, cold calling, metric based positions
• Past roles in which you have balanced sales objectives while problem solving
• Opportunities from your past where you have demonstrated kindness, patience, and compassion to varying groups and individuals while helping them find solutions to significant life issues
• Jobs where you have gained knowledge of the senior population and how aging can affect a person
• Roles where you were responsible to generate new business, new leads, new revenue sources
• Prior professional roles in the hospitality, healthcare, or senior care industry
• Jobs you demonstrated success in achieving specific goals or benchmarks routinely

QUALIFICATIONS:

1. At least 21 years of age

2. At least 2 years in direct selling sales roles

3. Sales or marketing education is a plus

4. Current negative TB test

5. Must be capable of initiating contact and conversations with people

6. Ability to pass criminal record/background check

7. Willing to work some weekends and/or evening hours

8. Valid driver’s license with a qualifying driver abstract

9. Be efficient and exercise good time management skills

10. Must be able to work well independently with little oversight

11. Must have a track record of top-notch organizational abilities and communication skills