Community Relations Coordinator (CRC)

Highgate Senior Living; Bozeman (MT); On-site; USD 52,000 - 70,000; Full time

Job summary

An established industry player is seeking a Community Relations Coordinator to enhance the lives of seniors through meaningful connections and sales. This role is pivotal in promoting a holistic approach to senior living, ensuring residents receive the care and independence they deserve. You'll engage with families, drive sales, and create memorable experiences while working in a supportive environment. If you have a passion for service and a knack for relationship building, this opportunity allows you to make a significant impact in the lives of seniors and their families. Join a team that values innovation and community.

Benefits

Benefits Package

Performance-Based Commission

Flexible Compensation

Opportunities for Innovation

Qualifications

• 2+ years in direct sales roles required.
• Experience in hospitality or senior care preferred.

Responsibilities

• Drive the sales process and assist new residents with move-in.
• Plan and execute marketing events and conduct tours.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Sales Skills

Time Management

Relationship Building

Adaptability

Strategic Thinking

Financial Acumen

Persistence

Education

Sales or Marketing Education

Tools

MS Office

Database Management Software

Job description

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

COMMUNITY RELATIONS COORDINATOR/SALES COUNSELOR

We are looking for the right person to sell the Highgate brand platform to potential residents and their family members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to help each resident live a purposeful life, with everyone playing a crucial role. We operate communities in the western US and seek a Community Relations Coordinator to be the primary seller of our assisted living and memory care lifestyle. If you enjoy interacting with people, learning their stories, and connecting with others, this role may be ideal for you. Responsibilities include driving the sales process, assisting new residents with move-in, planning and executing marketing events, understanding the competitive environment, conducting tours, and external business development.

The successful candidate will be organized, detail-oriented, positive, self-motivated, with strong communication and computer skills. Excellent time management, relationship-building, persistence, flexibility, and adaptability are essential.

Skills Needed:

• Strong organizational and communication skills
• Ability to engage with people in person, virtually, via phone, and electronically
• Good customer service skills and the ability to intuit
• Patience, listening skills, and persistence to nurture long-term leads
• Proficiency in MS Office and ability to learn database management software
• Ability to sell intangible products and services
• Capacity to develop strong relationships and influence others
• Strategic thinking regarding market dynamics and pricing
• Financial acumen for revenue generation and marketing management
• Acceptance of metric-based performance coaching
• Ability to build new relationships that increase business
• Openness to coaching and feedback
• Adaptability to changing requirements and priorities
• Willingness to learn about dementia and support residents with dementia to live purposefully

Relatable Experience:

• Experience in major decision and investment sales
• Experience in marketing, cold calling, metric-based roles
• Roles balancing sales objectives and problem-solving
• Experience demonstrating kindness, patience, and compassion in significant life issues
• Knowledge of the senior population and aging
• Responsibility for generating new business and revenue
• Experience in hospitality, healthcare, or senior care industries
• Success in achieving goals or benchmarks

Qualifications:

1. At least 21 years old
2. Minimum 2 years in direct sales roles
3. Sales or marketing education is a plus
4. Current negative TB test
5. Ability to initiate contact and conversations with people
6. Ability to pass criminal record/background check
7. Willing to work some weekends and evenings
8. Valid driver’s license with a qualifying driver record
9. Effective time management skills
10. Ability to work independently with little oversight
11. Strong organizational and communication skills

We offer a benefits package, a voice in decision-making, and opportunities for innovation. Compensation is flexible based on experience, with an annual wage range of $52,000 to $70,000 plus a performance-based commission and bonus plan up to 40% of the base salary. Prior experience with seniors is preferred. A passion for service and a commitment to helping others are essential. Vaccination against COVID-19 is preferred. To learn more, please contact us.