Community Programs Liaison

Lutheran Senior Services; Brentwood (MO); Hybrid; USD 62,300 - 99,900; Full time

Benefits offered by this job

PTO & PTO Sell-back

Retirement plan with employer match

Education Financial Assistance

Employee Assistance Program (EAP)

Wellness program

Job summary

EverTrue is seeking a Community Outreach & Care Manager to bridge clients, families, referral partners, and the Anywhere Care team. This hybrid role combines clinical social work with healthcare outreach to help older adults navigate care options and build community relationships in the St.

Louis metro area. You will educate families on available EverTrue services, support enrollments, and grow the Anywhere Care program by tracking referrals and outcomes.

Qualifications

• Bachelor of Social Work (BSW) or Master of Social Work (MSW) required.
• Experience in healthcare outreach or community outreach.
• Proven ability to build relationships with healthcare providers, hospitals, physicians, senior living communities, or referral sources.
• Excellent communication, relationship-building, and presentation skills.
• Ability to travel throughout the St. Louis metro area.

Responsibilities

• Support Clients & Families: conduct psychosocial assessments and develop individualized care plans.
• Guide clients and families through care decisions, transitions, and long-term planning.
• Identify barriers to care and connect clients with resources.
• Educate families on EverTrue Home Help, At Home+, GUIDE, and other services.
• Manage new client enrollments and execute service agreements.
• Develop and maintain relationships with hospitals, discharge planners, physicians, clinics, and senior living communities.
• Represent EverTrue to network events and community meetings.
• Facilitate handoffs between referral partners and intake teams.

Skills

Communication

Relationship-building

Presentation skills

Independent work

Travel readiness

Education

BSW/MSW

Job description

Healthcare Community Liaison (BSW/MSW Required)Help Older Adults Find the Right Care at the Right TimeAt EverTrue, our mission is simple: Older Adults Living Life to the Fullest. Every day, our team helps older adults and their families navigate important care decisions with compassion, expertise, and respect.As a Community Outreach & Care Manager, you'll serve as the bridge between clients, families, referral partners, and the EverTrue Anywhere Care team. This hybrid position combines clinical social work with healthcare outreach, helping older adults and their families navigate care options while building strong relationships throughout the community.In this role, you'll support clients and referral partners across several Anywhere Care programs, including:GUIDE – Supporting individuals living with dementia and their caregivers through the Guiding an Improved Dementia Experience (GUIDE) Model.At Home+ – Helping older adults remain safe and independent at home through personalized care management and support services.Home Help (Private Duty) – Connecting clients with non-medical in-home care services that promote independence, safety, and peace of mind.Additional Anywhere Care programs – Serving as a trusted resource by connecting clients and families with the full continuum of EverTrue services based on their individual needs.Working closely with hospitals, physicians, senior living communities, case managers, and other referral partners, you'll ensure older adults receive the right care at the right time while helping grow EverTrue's community-based services throughout the St. Louis metro area.Required QualificationsApplicants must meet the following qualifications:Bachelor of Social Work (BSW) or Master of Social Work (MSW) requiredPrevious healthcare outreach, community outreach, or healthcare liaison experience requiredExperience building relationships with healthcare providers, hospitals, physicians, senior living communities, or other referral sourcesExcellent communication, relationship-building, and presentation skillsComfortable working independently while managing multiple community relationshipsAbility to travel throughout the St. Louis metro areaWhat You'll DoSupport Clients & FamiliesConduct psychosocial assessments and develop individualized care plans.Guide clients and families through care decisions, transitions, and long-term planning.Identify barriers to care and connect clients with appropriate resources.Educate families on EverTrue Home Help, At Home+, GUIDE, and other available services.Manage new client enrollments and execute service agreements.Build Community PartnershipsDevelop and maintain relationships with hospitals, discharge planners, physicians, clinics, skilled nursing facilities, senior living communities, elder law attorneys, fiduciaries, and community organizations.Serve as a trusted clinical resource for referral partners by educating them on EverTrue Anywhere Care services.Represent EverTrue at networking events, educational programs, and community meetings.Facilitate seamless handoffs between referral partners and intake teams to ensure timely service delivery.Grow the Anywhere Care ProgramBuild trust with prospective clients and families while supporting appropriate growth of private duty services.Track referral activity, outcomes, and pipeline progress in the CRM.Participate in weekly sales and marketing meetings and collaborate on quarterly growth strategies.Maintain knowledge of Medicare, Medicaid, insurance coverage, and EverTrue's continuum of care.Why Join EverTrue?Hybrid work environmentMission-driven nonprofit organizationOpportunity to make a meaningful impact in the lives of older adults and their familiesCompetitive salary plus sales incentive opportunityComprehensive benefits packageRetirement plan with employer matchGenerous paid time offEducation assistanceMileage reimbursement for community travelSupportive team culture focused on collaboration and servicePhysical Activities and Demands; Working Conditions:The physical requirements and working conditions described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk to hear. The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, and may need to crouch, or crawl; The employee is occasionally required to lift 25 pounds.A well-lighted and ventilated working area that has temperature control system (air conditioning and heat); The work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months; The employee will experience frequent travel by car with occasional overnight stays. Some exposure to outside weather conditions in the course of travel; Minimal exposure to infectious diseases and blood borne pathogens; Minimal exposure to chemicals and hazardous waste.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.EverTrue Pay & BenefitsPay grade: E ($62,300.00/year to $99,900.00/year)Eligible for Sales Incentive Pay: Yes.Eligible for shift differentials: No.For information on EverTrue benefits-eligibility by employment status, please see below.All employees: Paid Time Off (PTO) and PTO Sell-back, Retirement savings benefits with an employer match contribution, Education Financial Assistance, Employee Assistance Program (EAP), Wellness, Pay advances (PayActiv), Caregiver support (TCARE), Leaves of Absence, Special retail deals and discounts (Perkspot), and Commuter support.Part-time: In addition to the benefits provided to all employees… Extended Sick Pay, Bereavement Pay, and Jury Duty Pay.Full-time or Weekend Option: In addition to the benefits provided to all employees and Part-time employees… Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance.Additional Information:N/APay: $68,000.00 - $79,000.00 per yearWork Location: In person