COMMUNITY & PROGRAMMING COORDINATOR

OCHIN, Inc.; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

OCHIN, Inc. is seeking a Community & Programming Coordinator to oversee day-to-day community operations and platform governance.

You will develop and publish member-facing content, support moderation and engagement norms, and coordinate internal workflows to ensure timely, accurate information aligned with OCHIN’s engagement strategy. The role requires strong written communication, governance application, and the ability to translate technical information for diverse member groups.

Qualifications

• Demonstrated experience coordinating multiple workstreams, requests, timelines, and stakeholders with attention to detail.
• Strong written communication: draft, edit, and translate information into clear, member-centered content.
• Translate technical software solution information into clear value for different member groups.
• Support community management, content coordination, knowledge sharing, or digital engagement activities.
• Comfort using Microsoft 365 tools, SharePoint or similar content platforms, collaboration tools.
• Gather, organize, analyze, and summarize platform data to identify trends and inform decisions.
• Apply governance processes to support quality and compliance in member-facing environments.

Responsibilities

• Coordinate day-to-day operations for OCHIN Central and the Member Engagement Platform including setup, content intake, updates, issue tracking, and platform maintenance.
• Develop, edit, and publish content for platform pages, posts, announcements, and guidance materials.
• Support moderated discussion spaces, membership processes, and escalation pathways for trusted engagement.
• Maintain governance and quality processes, including content standards, editor guidance, and templates.
• Manage initiatives, timelines, requests, and deliverables with attention to detail and follow-through.
• Collaborate with leaders, Marketing, editors, SMEs, and governance groups to align priorities and resolve workflow questions.
• Analyze engagement data, content performance, platform activity, and needs to inform reporting and improvements.
• Build relationships with SMEs and internal teams to support programming and community success.

Skills

Coordination of workstreams

Written communication

Translate technical info

Community management support

Microsoft 365 / SharePoint

Data analysis & reporting

Governance processes

Tools

SharePoint

Microsoft 365

Job description

All Jobs > COMMUNITY & PROGRAMMING COORDINATOR

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Community & Programming Coordinator supports OCHIN Central and the Member Engagement Platform by coordinating day-to-day community operations, platform governance, content development, data analysis, and quality standards that create a consistent, trusted, and member-centered engagement experience. This role partners closely with the Manager, OCHIN Central and the Director of Member Engagement to maintain community spaces, write and refine member-facing content, support moderation workflows, coordinate internal operating structures, and help ensure information and interactions are accurate, timely, accessible, and aligned with OCHIN’s broader member engagement and functional excellence strategy.

Essential Functions:

• Coordinates day-to-day operations for OCHIN Central and the Member Engagement Platform, including community setup, content intake, member-facing updates, issue tracking, and routine platform maintenance.
• Develops, edits, and publishes content for platform pages, posts, announcements, and guidance materials aligned with OCHIN standards and member needs.
• Supports community management by maintaining moderated discussion spaces, participation norms, membership processes, and escalation pathways that promote trusted two-way engagement among members and OCHIN staff.
• Maintains governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices.
• Manages initiatives, timelines, requests, and deliverables with strong attention to detail and follow-through.
• Partners with OCHIN Central and Member Engagement leaders, Marketing and Communications, content editors, subject matter experts, and governance groups to align priorities, coordinate requests, and resolve workflow questions.
• Analyzes engagement data, content performance, platform activity, community needs, and recurring issues to inform reporting, continuous improvement, member self-service, and future platform enhancements.
• Builds relationships with subject matter experts and internal teams to support programming and community success.

Requirements

Required Qualifications

• Demonstrated experience coordinating multiple workstreams, requests, timelines, and stakeholders, with the ability to maintain strong attention to detail and follow-through.
• Strong written communication skills, including the ability to draft, edit, and translate information into clear, accurate, member-centered content, platform guidance, announcements, and engagement materials.
• Ability to translate OCHIN technical software solution information into clear value for different member groups
• Demonstrated ability to support community management, content coordination, knowledge sharing, or digital engagement activities.
• Comfort using Microsoft 365 tools, SharePoint or similar content platforms, collaboration tools, and basic reporting or tracking systems.
• Ability to gather, organize, analyze, and summarize platform, engagement, and operational data to identify trends, inform decisions, and support functional excellence.
• Ability to apply established standards, workflows, and governance processes to support quality, consistency, and compliance in member-facing environments.

Preferred Qualifications

• Experience supporting member, customer, user, or community engagement programs.
• Experience with SharePoint, community platforms, intranet/portal management, or content governance processes.
• Familiarity with health care, health information technology, nonprofit membership organizations, or safety-net provider environments.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Historical Job Titles Included in this Position:

• Contract Analyst
• Business Development Administrator
• Learning Experience Coordinator
• Community Engagement Specialist
• People and Talent Operations Coordinator
• Workforce Engagement & Instruction Specialist

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members,especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data..