Community Program Manager

vivenu; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Opportunity to work with global leaders

Collaborative team environment

Flexible work arrangements

Job summary

vivenu, a leader in event ticketing tech, is looking for a community manager to enhance engagement and drive revenue through ambassador programs. Your mission will be to build relationships, manage events, and grow our community effectively.

As part of a growing global team, you will utilize your background in community marketing to activate brand loyalty and foster a network of ambassadors across various industries. Join us as we redefine live entertainment experiences.

Qualifications

• 4+ years in ambassador programs, community, or field marketing roles.
• Strong existing relationships in sports, live events, or entertainment.
• Proven success in driving measurable results through relationships.

Responsibilities

• Recruit and manage ambassadors across key industries.
• Plan and execute high-impact events.
• Host product knowledge sessions and workshops for clients.

Skills

Ambassador program management

Relationship building

Event planning

Communication

CRM management

Job description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring, turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplifies even the most complex ticketing challenges—helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

In this role, you use your strong relationship‑building skills, creativity, and the ability to execute initiatives to inspire and activate our community. If you’re passionate about fostering meaningful connections and growing a brand through engagement, we’re looking forward to hearing from you!

Responsibilities:

• Ambassador Program Growth & Revenue: Recruit, manage, and energize ambassadors across key industries such as sports, venues and live entertainment. Build and nurture relationships that generate warm introductions, qualified leads, and track program performance to ensure it drives measurable revenue impact.
• Strategic Event Activation: Identify, plan, and execute high‑impact events—college sports conferences, venue summits, trade shows, and meetups. Decide the right activation (booth, VIP dinner, sponsored networking, etc.) and ensure vivenu shows up polished and purposeful.
• Client & Ambassador Engagement: Host product knowledge sessions, workshops, and informational calls for clients and ambassadors. Keep everyone aligned with vivenu’s roadmap, new features, and best practices to drive adoption and referral‑ready champions.
• Brand Loyalty Programs: Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to represent the brand.
• On‑Site Presence & Networking: Attend events to represent vivenu, build connections, recruit ambassadors, and create memorable experiences that lead to pipeline and revenue opportunities.
• Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share insights with Sales, Marketing, and Product to inform strategy, improve targeting, and maximize impact.
• Occasional Global Community Support: Assist with global community initiatives such as forums, labs, and webinars to strengthen connections and knowledge sharing within the vivenu ecosystem.
• Reporting Structure: Reports directly to the Head of Global Community and Events.
• Cross‑Regional Alignment: Works closely with Community and Events colleagues across EMEA to ensure global consistency and knowledge sharing.

Qualifications:

• Relevant Experience: 4+ years in ambassador programs, community, or field marketing roles where building relationships drove measurable results.
• Proven Network & Industry Connections: You have strong existing relationships in sports, live events, universities, or entertainment, and the ability to grow them strategically.
• Revenue Mindset: You understand the connection between relationship‑building, events, and revenue; you know how to turn introductions into opportunities.
• Event & Program Management Skills: Experience planning and executing high‑impact events, workshops, or activations from end‑to‑end.
• Strong Communication & Storytelling: You can confidently represent vivenu, host sessions, and inspire ambassadors, clients, and partners.
• Operational Excellence: CRM‑savvy, organized, and able to manage multiple programs, perks, campaigns, and follow‑ups without dropping the ball.
• Self‑Starter & Collaborative: You can take ownership of programs while working closely with Sales, Marketing, and Product to align on goals and strategy.

Benefits:

Live Entertainment Tech – Play a mission‑critical role for global brands, redefining fan experiences from festivals to major sports events.

Sustainable Growth – Scale sustainably on a profitable, VC‑backed foundation with true product‑market fit.

Top‑tier Team – Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce.

Global DNA – A diverse, merit‑driven team spread across six global offices.

Fast Growth, in All Aspects – Consistently ranked among the fastest‑growing scale‑ups in Europe, driven by daily learning, shared wins, and collective growth.

Next‑Gen Leaders & Insights – Work alongside some of tech’s brightest minds.

Inclusion Statement:

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The approximate compensation range for this role in New York, NY is $80,000 – $100,000. Factors such as a candidate’s relevant work experience, skills, and certifications will determine the final compensation for this role, and commission is not guaranteed.