Community Program Aide

Johnson-County-Iowa; Iowa City (IA); On-site; USD 31,000 - 36,000; Full time

Job summary

Johnson County in Iowa City seeks a Community Program Aid to support Youth and Family Services. You will handle intake, assist with applications for child care scholarships and VITA clinics, and help coordinate family support programs and outreach efforts.

The role requires strong customer service, data entry accuracy, and professional communication while maintaining confidentiality and working with diverse populations. Evening/weekend hours may be required.

Qualifications

• High school diploma or equivalent with 2 years customer service in human services preferred.
• Ability to learn program policies and maintain confidentiality.
• Experience serving diverse populations is a plus.

Responsibilities

• Perform intake assessments and support social services initiatives.
• Process applications for early childhood programs and scholarships.
• Provide front desk coverage and respond to inquiries professionally.
• Collect data, maintain records, and prepare reports for in-house programs.
• Assist with coordination of VITA clinics and family support services.

Skills

Customer service

Communication

Attention to detail

Data entry

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Email & Internet

Job description

Address:855 S Dubuque St, Iowa City, Iowa, 55240Salary Range (Min-Mid)$22.30 - $25.86Dept./Office/Position TypeSocial Services - AFSCME Local 183Employee TypeRegularJob DescriptionDEFINITION AND DUTIES:Under general supervision of the Youth and Family Services Manager, complete intake assessment and provide support for successful implementation of Social Services initiatives which may include; General Assistance, Empowerment, Focus on Youth, Volunteer Income Tax Assistance Programs among others. Process applications for early childhood programs such as child care scholarships. Assist with outreach efforts to promote various Social Services programs.Knowledge of: Basic office practices and procedures including record keeping and filing systems Basic computer skills such as Microsoft Office software; including Excel Basic mathematical computation Techniques of interviewing, including accurately collecting, evaluating, verifying and recording information Community organizations and services available to meet the needs of low-income adults and children English language to include grammar, spelling, sentence structure, vocabulary and proofreading skillsAbility to: Learn, apply, and articulate departmental policies and procedures Maintain confidentiality and security of information as appropriate Represent Johnson County and perform duties in a professional, responsible and trustworthy manner Establish and maintain effective working relationships with co-workers, clients, other social service agencies, and members of the public Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Provide customer service that is courteous and responsive Communicate effectively with persons representing widely divergent backgrounds, interests, and points of view Organize and prioritize multiple responsibilities Work independently on projects Collect data, keep accurate records, and ensure timely preparation of reports Communicate effectively both orally and in writing Be detail-oriented when working with documents and information Follow complex oral and written instructions Use a computer for the purposes of data entry, word processing, spreadsheets, presentations, e-filing, virtual meetings, web-based databases, email and Internet Operate common office equipment such as calculators, fax and postage machines, photocopiers, multi-line telephones and scanners Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position Have clarity of speech and hearing which permits effective communication Have sufficient vision which permits moderate production and review of a wide variety ofmaterials in both electronic and hardcopy forms Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse Have sufficient personal mobility to complete work and attend meetings at various county facilities and other locations Stand, sit, squat, kneel, bend, twist, and reach as needed Lift and/or move up to 25 pounds as needed Occasionally work flexible schedule and overtime as needed, may include evening and weekendMINIMUM EDUCATION, TRAINING AND EXPERIENCE:High school graduate or equivalent and two (2) year experience providing customer service in the human services related field. Previous experience working with low-income individuals and diverse populations preferred.SPECIFIC DUTIES: to be performed satisfactorily with or without reasonable accommodationThe following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Interpret and explain various programs to applicants, clients and the public Assist with scheduling of appointments for various programs Interview applicants in the office, on the telephone, via video conferencing, and at other locations as needed, and assist with completion of applications Collect and interpret applicant documentation for program aptness and application completeness Prepare and maintain appropriate documentation Provide individuals and families with information, referrals and aid in accessing supportive services Process weekly claims Collect, input and track financial and program data in spreadsheets and database and develop reports, as needed for in- house programs Collect quarterly reports and other program materials for various grant funded projects Assist with implementation of the Volunteer Income Tax Assistance (VITA) clinics, including ordering supplies, scheduling appointments, coordinating translation services, distributing promotional materials and providing staff support at clinics Assist with implementation of family support programs, including the distribution of infant/toddler car seats and portable baby-safe sleep items Post and distribute agendas and minutes for various committees and boards and ensure compliance with applicable open records and open meetings laws Records and transcribes official minutes of various committees and board meetings Perform general clerical duties such as filing, photocopying and completing internal forms. Attend work-related meetings, trainings, and conferences as required Perform all work duties and activities in accordance with County policies, collective bargaining agreement, procedures, and safety practices Provide front desk coverage in the absence of the Johnson County Social Services Community Program Aid – Front Desk and other co-workers Attend work regularly at the designated place and timeSupplemental DescriptionJohnson County is an Equal Employment Opportunity Employer. In compliance with the Americans Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer. For assistance please contact: Human Resources at [e-mail] or 319-356-6003.Compensation GradeGr-Community Program Aid