Community Outreach Worker I-West Baltimore RICH

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Community Outreach Worker to join their team in West Baltimore. This role involves assisting patients in navigating health services, conducting outreach, and promoting health awareness in the community. The ideal candidate will possess strong communication and organizational skills, with a passion for helping others. Join a collaborative team dedicated to making a positive impact in the community, where your contributions will be valued and recognized. If you are ready to take on a meaningful role that supports health initiatives and community engagement, this opportunity is for you.

Qualifications

• Previous experience in health care or social services is required.
• Strong leadership and organizational skills are essential.

Responsibilities

• Assist patients with navigation and access to health services.
• Participate in outreach and health screening activities.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Analytical Skills

Education

High School Diploma

Tools

Personal Computer

Calculator

Copier

Fax Machine

Job description

Community Outreach Worker I-West Baltimore RICH

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Community Outreach Worker I-West Baltimore RICH

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The University of Maryland, Baltimore School of Nursing is seeking a Community Outreach Worker I (Contractual). Reporting to the Community Outreach Worker Supervisor and/or their designee affiliated with the University of Maryland School of Nursing, the Community Outreach Worker (COW) is responsible for helping patients/clients navigate and access services. The COW will refer the patients/clients as needed to other members of the West Baltimore RICH Collaborative team for follow-up with social and economic issues and increase awareness and need for health prevention related to hypertension and social isolation. This position also participates in outreach and health screening activities organized by the West Baltimore RICH Collaborative.

Community outreach workers may be assigned to RICH partners sites and work with a site coordinator under a Professional Services Agreement between partner site and UMSON as a leased employee. Contacts and interactions vary and may involve multiple constituencies such as direct interaction with the West Baltimore RICH executive management, community organizers, the general public, patients, physicians, colleagues, assigned staff, vendors, contractors, and consultants for the purpose of providing and exchanging information.

Essential Functions

• Establishes a supportive relationship with patients/clients and their families to encourage their active engagement in their health care.
• Assists with scheduling appointments as needed and makes home visits when appropriate, resources are available and as directed by the supervisor.
• Collaborates with care team or the community-based organization team to help clients understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers between patients, families, and health care entities, and community-based organizations.
• Provides timely communication to the Community Outreach Supervisor and/or field site designee to report patient/client issues to ensure coordination of care and appropriate referrals to other members of the care team.
• Conducts eligibility determination, enrollment, and follow-up with uninsured patients. Assists patients with completing applications and registration forms.
• Participates in focused outreach and community health screenings and promotes services and programs within the West Baltimore RICH Collaborative.
• Engages in community-based events which occasionally occur in the evening hours and on Saturdays.
• Provides referrals for community services as appropriate and in consultation with the care team.
• Provides accurate and timely documentation and reports in compliance with UMB (University of Maryland, Baltimore) partner site and West Baltimore RICH Collaborative policies and procedures.
• Assists patients in securing transportation to appointments.
• COWs are prohibited from transporting patients.
• Other duties as assigned.

If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.

Qualifications

Education: High School Diploma

Experience: Previous job experience in health care or social services

Required Knowledge/Skills/Abilities: Knowledge of the UMB, West Baltimore RICH Collaborative and practice-site operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate the West Baltimore RICH Collaborative vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to advocate for patients/clients.

Physical Demands: Must have the use of sensory skills to effectively communicate and interact with other employees and the public. Ability to effectively use and operate office related equipment, such as, but not limited to personal computer, calculator, copier, and fax machine. Ability to lift, carry, push or pull heavy objects upwards of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Work is typically performed in an office setting or a variety of environments and conditions including work from home, confined spaces, indoor/outdoor, and other circumstances that include increased physical risk and exposure to adverse environmental conditions. Traveling is required.

Job Type: CI Exempt or Non-Exempt Staff

Full Time/Part Time: Full-Time

Shift: Day Job

Organization: School of Nursing - Strategic Partnerships & Initiatives

Job Posting: May 3, 2024

Unposting Date: May 13, 2025, 10:59:00 PM