Community Outreach Specialist (Bilingual) - PACE

Empath Health; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support

Tuition reimbursement

Mission-driven team

Job summary

PACE, a member of Empath Health, seeks a compassionate Community Outreach Specialist to drive program growth in Tampa, FL. You will build relationships with community partners, develop outreach strategies, and guide families through enrollment, while representing geriatrics care with empathy and professionalism.

The role emphasizes referral generation, population targeting across Medicaid/Medicare/VA and strong performance on outreach metrics within a mission-driven team.

Qualifications

• Bachelor’s degree in marketing or healthcare administration preferred.
• Bilingual required.
• Minimum two years in health plans or senior-focused programs with demonstrated sales results.
• Experience in healthcare or senior care setting preferred.
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Experience with CRM software preferred.

Responsibilities

• Build and maintain strong relationships with community partners, referral sources, senior-serving organizations, and healthcare providers.
• Develop and execute outreach strategies to increase awareness of the PACE program.
• Generate high-quality referrals and guide prospective participants and families through enrollment.
• Represent the PACE program with professionalism, empathy, and understanding of geriatric care needs.
• Meet and exceed performance metrics tied to outreach activity, referral volume, and enrollment growth.
• Identify Medicaid/Medicare/Dual Eligible/VA/Private Pay populations and align services via referrals.
• Serve as a brand ambassador in the community to strengthen visibility and reputation.
• Stay informed about community health market, competition, and government policies affecting outreach.
• Create and conduct effective proposal presentations to referral sources and prospective participants.

Skills

Bilingual

Customer service

Independent worker

Education

Bachelor’s degree in marketing or healthcare administration

Tools

CRM software

Job description

PACE, a member of Empath Health is seeking a compassionate Community Outreach Specialist to join our interdisciplinary PACE team in Tampa, FL. In this role, the PACE Community Outreach Specialist is responsible for driving program growth through strategic community engagement, relationship development, and high-quality referral generation.

What is PACE?

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.

• Relationship-Based Care with Real Impact: Build long-term connections with participants, supporting them through all stages of care—this is a meaningful alternative to traditional inpatient or facility-based care.
• Team-Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well-being.

What You’ll Do

• Build and maintain strong relationships with community partners, referral sources, senior-serving organizations, and healthcare providers.
• Develop and execute outreach strategies to increase awareness of the PACE program.
• Generate high-quality referrals and guide prospective participants and families through the enrollment process..
• Represent the PACE program with professionalism, empathy, and a deep understanding of geriatric care needs.
• Meet and exceed performance metrics tied to outreach activity, referral volume, and enrollment growth.
• Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns Empath Life PACE services within their communities through referral channels.
• Serve as a brand ambassador in the community, strengthening program visibility and reputation.
• Maintain a thorough knowledge of the community’s health care market, competition, consumer demands and governmental policies which influence the agency’s outreach goals and access for patients/families.
• Creates and conducts effective proposal presentations to referral sources and prospective participants.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor’s Degree in marketing or healthcare administration preferred
• Bilingual Required.
• Minimum of two (2) years of experience in health plans or senior-focused programs, with demonstrated success meeting or exceeding sales goals
• At least two (2) years in a healthcare or senior care setting preferred (experience within the service area and outside sales experience strongly preferred)
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Experience with CRM software preferred

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health’s online employment application, please contact [e-mail].

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