Community Outreach Specialist

Upward Health; New York (NY); On-site; USD 28,929 - 33,062; Full time

Job summary

Upward Health is seeking a Community Outreach Specialist to enhance its community presence and assist potential patients in understanding our services. The COS will be the initial contact for those looking to enroll in our programs and will use phone outreach and in-person visits to facilitate enrollment.

The ideal candidate has strong communication skills, multi-tasking abilities, and a commitment to empathetic patient engagement. Compensation ranges from $21 to $24 per hour.

Qualifications

• Ability to build trust and rapport quickly.
• Manage a personal caseload efficiently.
• Work independently and meet outreach goals.

Responsibilities

• Educate patients about Upward Health's offerings.
• Engage potential patients in conversation.
• Facilitate enrollment into Upward Health’s programs.

Skills

Strong verbal communication and persuasive abilities

Excellent interpersonal skills

Strong organizational and multitasking skills

Self-motivated

Comfortable with fast-paced environments

Proficient in using computer systems

Flexible and adaptable to outreach methods

Fluent in English

Spanish proficiency is a plus

Job description

Company Overview

Upward Health is an in‑home, multidisciplinary medical group providing 24/7 whole‑person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team – from doctors, nurses, and Care Specialists to HR, Technology, and Business Services staff – is driven by a desire to improve the lives of our patients. We treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. 98% of patients report being fully satisfied with Upward Health.

Job Title & Role Description

The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS educates patients about Upward Health’s offerings, engages them in meaningful conversations, and facilitates their enrollment into our programs. The COS manages a personal caseload, primarily using phone outreach, and also uses in‑person visits and other community‑based strategies as needed. This role ensures patients understand the full range of services available and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the success of patient outreach and engagement efforts.

Skills Required

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills with the ability to build trust and rapport quickly
• Strong organizational and multitasking skills to manage a personal caseload efficiently
• Self‑motivated with the ability to work independently and meet outreach goals
• Comfortable with fast‑paced environments and adapting outreach methods to various situations
• Proficient in using computer systems for documentation, communication, and managing outreach activities
• Flexible and adaptable to a variety of outreach methods, including phone, in‑person meetings, and mailings
• Fluent in English; Spanish proficiency is a plus

Key Behaviors

Engagement

• Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.

Resilience

• Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.

Adaptability

• Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.

Team Collaboration

• Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.

Efficiency

• Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow‑ups with patients.

Compassion

• Approaches patient interactions with empathy, ensuring each patient feels heard and understood.

Cultural Competency

• Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.

Competencies

Communication

• Clearly and persuasively communicates Upward Health’s services and benefits to potential patients, making complex information easy to understand.

Patient Engagement

• Skilled in enrolling patients into Upward Health’s programs and ensuring they have a smooth onboarding experience.

Customer‑Centric

• Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.

Problem Solving

• Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.

Time Management

• Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast‑paced environment.

Data Management

• Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.

Community Knowledge

• Familiarity with local resources and the ability to connect patients to additional community‑based services that may be beneficial to their care.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

NY pay range: $21 USD - $24 USD