Community Outreach Specialist

VIVA USA Inc; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

VIVA USA Inc. in Indiana seeks an Outreach and Education Specialist to represent the Moms Helpline and SBCE in the community.

You will build partnerships with local and state partners, engage families and providers, and promote MCH projects across the state. This hybrid role requires travel to events, conferences, and community sites within Indiana, strong communication and organizational skills, and the ability to coordinate outreach activities with the MCH Division to increase awareness and

Qualifications

• Bachelor's Degree in Human services, social services or early childhood education is required.
• Experience working with children and families or in community outreach is preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint) and Outlook.

Responsibilities

• Represent Moms Helpline at community events and meetings to raise program awareness.
• Engage providers and families in the MCH system and connect them to training opportunities.
• Prepare and distribute informational materials for providers serving the MCH population.
• Coordinate travel and schedule for site activities across Indiana.

Skills

Organization

Communication

Customer service

Leadership

Teamwork

English proficiency

Education

Bachelor's Degree in Human services, social services or early childhood education

Tools

MS Office

Job description

Hybrid

Purpose of Position/Summary:

The purpose of this position is to represent the Maternal and Child Health Division’s (MCH) Systems Building and Community Engagement Team (SBCE) in the community, to build relationships with a wide variety of local and state‑wide partners, and to promote MCH projects and programs. Specifically, this position will focus on serving as the liaison between the community, families and the MCH system.

The Outreach and Education Specialist will support the awareness and visibility of Moms Helpline (MHL) to the state. This position will fulfill this purpose by (1) representing MCH at numerous community events and meetings (2) engaging providers and families in the MCH system and (3) providing information, support, and connections to training opportunities to professionals statewide.

Essential Duties/Responsibilities:

• Be knowledgeable of community service programs and resources, behavioral health care, specialized children services, and education/training opportunities.
• Promote and support Moms Helpline by attending conferences, expos, community events, and other networking opportunities that bring awareness to the program initiatives.
• Communicate effectively with families in the community and clientpartners to ensure all needs are met, linking them to the Moms Helpline systems.
• Network with organizations and exhibitors at all conferences, expos, health fairs, and other community‑based events.
• Participate in community committees within your assigned county block (as well as assist colleagues as needed).
• Participate in the development of any other state activities as assigned.
• Work across the MCH Division with outreach efforts.
• Establish partnerships with social service agencies, including, but not limited to, WIC, hospitals, Healthy Families, Child Care Resource and Referral, Head Start, Early Head Start, NICUs, childcare providers and other providers within the Maternal and Child Health population.
• Identify Point of Contacts to community resources and maintain updated contact information in Excel spreadsheet
• Prepare and distribute MCH informational and promotional materials to providers that serve the MCH population throughout theclientupon receiving requests from providers.
• Assist in preparing and updating presentations to deliver to community organizations.
• Assist or act as a substitute for the Community Outreach and Education Supervisor in work group meetings and/or monthly meetings that increase awareness of Moms Helpline.

Events:

• Seek and identify resource events, conferences in which Moms Helpline will benefit from exhibiting.
• Assist in maintaining an updated spreadsheet of all distributed program/division promotional items.

Marketing

• Research and recommend ideas for any marketing initiatives.
• Assist with the development of creative program material (i.e. promotional items).
• Help coordinate all the artwork and creative process from the design phase to print phase.
• Collaborate with Office of Public Affairs (OPA) to maintain a positive rapport regarding feedback and suggestions about the artwork and design process.

Job Requirements:

• Minimum of Bachelor’s degree in any field of study related to human services, social services or early childhood education.
• Experience and interest in working with children and families.
• Valid Indiana Driver’s License and ability to travel throughout theclient.
• Maintain a flexible daily schedule and be available during non‑traditional work hours and days.
• Minimum one year of coordinating experience and outreach efforts.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Excellent organization and communication skills.
• Exemplary customer service skills in dealing with the public.
• Proven leadership ability and experience working in the community with social service agencies.
• Knowledge of community programs and resources available throughout the client.
• Knowledge ofclientMedicaid health insurance policies.
• Ability to work as a team member and take direction, as well as the ability to take responsibility and make decisions.
• Excellent office skills and computer knowledge.
• Able to read, write and speak English. Able to communicate professionally verbally and in writing.
• Ability to comprehend oral and written directions, express ideas clearly and convey information.
• Able to handle multiple tasks and projects with limited direct supervision.
• Must be motivated to independently initiate and perform job duties.
• Must be able to assist in other duties, tasks, and projects as assigned by the Community Outreach and Education Supervisor.

Difficulty of Work:

This position requires significant attention to detail, the ability to work with internal and external partners, knowledge of Moms Helpline performance objectives and interpretation of those objectives within a life course framework. The Outreach and Education Specialist must also be able to resolve problems, logically develop ideas, interpret policy, and have superb oral and written communication skills.

Personal Work Relationships:

The Outreach and Education Specialist maintains cooperative relationships with internal and external partners for daily problem solving and interpretation of regulations and policies; and must have the ability to work with a diverse group of employees, not only in function, but also in skill level.

Physical Effort:

Position requires the ability to sit for long periods and extensive use of computers. Travel is requried to all community events andclientquarterly meetings. Some heavy lifting required when setting up and breaking down for exhibitions/events.

Skill - Required / Desired Amount of Experience

• Bachelor's Degree in Human services, social services or early childhood education. - Required
• Valid Indiana Driver's License and ability to travel throughout theclient. - Required
• Prior experience working with children and families. - Required - 2 Years
• At least 1 year coordinating community outreach efforts.. - Required - 1 Years
• Prior experience working with community programs. - Required
• Computer proficiency with software applications including MS Word, Excel, Power Point. - Required
• Prior experience presenting to audiences for a variety of stakeholders. - Required
• Proficiency in Wod, Excel, PowerPoint and Outlook. - Required
• Prior marketing experience. - Highly desired
• Prior clientor public health experience. - Highly desired

Notes:

Hybrid

Remote position requires TRAVEL to events, expos, conferences, etc. in personal vehicle.

Candidate must reside in Northern Indiana (Allen, Elkhart, Grant, Lake, LaPorte, Porter, or St. Joseph).

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status