Community Outreach Representative – Home Care

Elite HHC; City of Rochester (NY); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Time

Referral Program

Job summary

Elite Home Health Care is seeking a driven Community Outreach Representative to expand our presence in NYC and the greater downstate area. You will develop strategic partnerships with hospitals, clinics, social workers, and community organizations to generate quality referrals for home care services.

The role requires knowledge of MLTC and Medicaid programs, strong communication skills, and the ability to travel daily across the assigned territory. Bilingual in Spanish and English is preferred.

Qualifications

• 1 year of sales, healthcare marketing, or community outreach experience.
• Knowledge of MLTC and Medicaid programs preferred.
• Strong NYC/downstate healthcare network desired.
• Excellent communication, presentation, and interpersonal skills.
• Self-motivated, organized, and able to work independently.
• Coordinate and host community events and presentations.
• Must have reliable transportation and daily travel.
• Bilingual in Spanish and English preferred.

Responsibilities

• Build, maintain, and strengthen relationships with hospitals, nursing homes, physician offices, rehabilitation facilities, adult day health programs, social workers, case managers, and community organizations.
• Develop and manage referral sources to drive census growth and increase community awareness of agency services.
• Promote agency services through community outreach efforts, presentations, networking events, support groups, health fairs, and community-based events.
• Conduct home visits, intake support, and personalized appointments as needed to assist with enrollment.
• Follow up promptly on referrals and leads received from families, caregivers, healthcare providers, and community partners.
• Maintain ongoing communication with referral sources to ensure strong partnerships and exceptional customer service.
• Submit daily activity and outreach reports to management.
• Represent the agency professionally within the community and identify opportunities for market growth.

Skills

Sales Experience

Healthcare Marketing

Community Outreach

MLTC Knowledge

Medicaid Knowledge

Networking

Communication

Event Coordination

Travel

Bilingual Spanish/English

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Summary

Home Care Agency is seeking a driven and relationship-focused Community Outreach Representative to promote and grow our presence within NYC and the greater surrounding area. This role is responsible for developing and maintaining strategic community partnerships that generate quality referrals for home care services. We are looking for candidates with home care marketing or community outreach experience, knowledge of MLTC and Medicaid programs, and the ability to build strong referral relationships within the downstate New York market. Bilingual candidates are strongly encouraged to apply.

Essential Duties & Responsibilities

• Build, maintain, and strengthen relationships with hospitals, nursing homes, physician offices, rehabilitation facilities, adult day health programs, social workers, case managers, and community organizations.


• Develop and manage referral sources to drive census growth and increase community awareness of agency services.


• Promote agency services through community outreach efforts, presentations, networking events, support groups, health fairs, and community-based events.


• Conduct home visits, intake support, and personalized appointments as needed to assist with the enrollment process.


• Follow up promptly on referrals and leads received from families, caregivers, healthcare providers, and community partners.


• Maintain ongoing communication with referral sources to ensure strong partnerships and exceptional customer service.


• Submit daily activity and outreach reports to management.


• Represent the agency professionally within the community and identify opportunities for market growth.

Qualifications & Skills

• Minimum of 1 year of sales, healthcare marketing, or community outreach experience required; home care industry experience strongly preferred.


• Knowledge of MLTC, Medicaid, and community-based healthcare services preferred.


• Strong existing relationships within the NYC/downstate healthcare and community network are highly desirable.


• Excellent communication, presentation, and interpersonal skills.


• Self-motivated, organized, and goal-oriented with the ability to work independently.


• Ability to coordinate and host community events and presentations.


• Must have reliable transportation and the ability to travel daily throughout the assigned territory.


• Bilingual in Spanish and English preferred.

Work Environment

• Field-based / on-the-road position


• Full-time, 8-hour shift

Benefits

• Medical Insurance


• PTO & Sick Time


• Referral Program

Pay Range

The hiring range for this position is $58,000–$66,000 annually, plus commission. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.