Community Outreach Manager for PACE - Comprehensive Care for Seniors (Bi-Lingual, Spanish/Engli[...]

MedStar Health; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading non-profit organization is seeking a Community Outreach Coordinator in New York to promote healthcare services for seniors. This role involves educating community stakeholders, managing referrals, and ensuring compliance with healthcare regulations. Candidates should have experience in healthcare business development and be bilingual in Spanish.

Qualifications

• Minimum of 2 years experience in healthcare business development.
• Bilingual in Spanish is required.
• Must be willing to travel frequently.

Responsibilities

• Educate community leaders and stakeholders about PACE program benefits.
• Conduct outreach activities to generate PACE referrals.
• Manage relationships with healthcare providers and track referrals.

Skills

Healthcare business development

Bilingual in Spanish

Interpersonal communication

Outreach and education

Job description

FlexStaff is looking for a Community Outreach Coordinator to join one of our external clients, a non-profit organization dedicated to providing medical, social, and supportive services for older adults, enabling them to live independently within their communities.

Requirements:

• Must have a vehicle and valid driver's license.


• Bilingual in Spanish.


• Cannot have previously been a broker for Medicare/Medicaid.


• Willingness to travel frequently.


• Minimum of 2 years of experience in healthcare business development, preferably with MLTC, MAP, or PACE programs and/or homecare.

Position Details:

• Permanent, full-time role.


• Schedule: Monday to Friday, 8:30 AM - 5:30 PM (40 hours per week).


• Work settings: Field-based.

Role Overview: The Community Outreach Coordinator will promote access to comprehensive healthcare services for seniors. Responsibilities include educating prospective participants and community stakeholders about PACE benefits, managing relationships with healthcare providers, conducting outreach activities to raise awareness, tracking referrals, assisting with the intake process, and ensuring compliance with healthcare regulations.

Responsibilities include, but not limited to:

• Educate community leaders, providers, and caregivers about PACE program benefits and key differentiators from other healthcare options.


• Conduct presentations, events, and meetings to generate PACE referrals.


• Manage assigned accounts, ensuring effective communication and timely responses to inquiries.


• Collaborate with the Events and Marketing teams to identify educational opportunities within the community.


• Oversee administrative tasks, including training development and creating informational materials.


• Track referrals, measure outreach effectiveness, and improve strategies to meet goals.


• Assist with intake and provider relations, including screening and benefit education.


• Plan and schedule outreach activities aligned with management's strategies.


• Generate performance reports and document all interactions in the data management system.


• Work with marketing to create promotional materials and enhance community awareness of PACE.


• Stay updated on relevant regulations and ensure compliance with CMS, DOH, and Medicare/Medicaid guidelines.


• Perform additional duties as assigned.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g. location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).