Community Outreach Caseworker Early Steps

University of South Florida; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

University of South Florida seeks a Community Outreach Caseworker for Early Steps to join a multi-disciplinary team addressing medical and developmental needs of children birth to three. You will develop Family Support Plans, provide short-term parenting guidance, and connect families with community resources.

Home visits may be required and thorough documentation is essential. The role supports intake, case management, and care coordination, ensuring timely clinic appointments and coordination

Qualifications

• High school diploma or equivalent with three years' experience in office, administrative, or customer service.
• College coursework or vocational training may substitute for the required experience.

Responsibilities

• Intake and assess eligibility, psychosocial history, and demographics for the Early Intervention Program.
• Provide family support planning and coordinate with a multi-disciplinary team.
• Arrange appointments, transportation, and coordinate care for Part C eligible children and families.
• Document contacts in EIP records and Family Support Plans; bill Medicaid as required.

Skills

Office experience

Bilingual English/Spanish

Education

Bachelor's or Master's degree preference

Job description

Job Description

The Community Outreach Caseworker for Early Steps performs as a member of a multi-disciplinary team to identify patient medical and developmental needs. Develops Family Support Plans and assists families in meeting their goals via providing short-term parenting intervention or community referrals. Makes home visits, when necessary. Documents all related work.

The Community Outreach Caseworker for Early Steps performs as a member of a multi-disciplinary team to identify patient medical and developmental needs. Develops Family Support Plans and assists families in meeting their goals via providing short-term parenting intervention or community referrals. Makes home visits, when necessary. Documents all related work.

This position will require a level II background check.

This position is time limited.

Responsibilities

Intake & Eligibility Assessment (30%)

• Conducts intakes of children and families entering the Early Intervention Program including assessment of program eligibility, psychosocial history, and demographic information.
• Assist family in scheduling an initial clinic appointment for medical and/or developmental assessment.
• Intakes may be conducted in a variety of settings: home, clinic, community agencies/organizations.

Case Management & Family Support Planning (30%)

• Reviews and documents medical history form for children, birth to three, to determine Part C Program eligibility. Develops Family Support Plans in collaboration with members of a multi-disciplinary team in the Early Intervention Program Implements intervention plans to teach families positioning techniques, understanding infants stress cues, feeding techniques, etc. per Family Support Plans until appropriate community services are arranged.
• Provides targeted case management and care coordination services for a caseload of Part C eligible children and families.
• Completes required CMS and EIP forms with patients and bills Medicaid as required.

Care Coordination & Family Support (20%)

• Coordinates and assists parents in making clinic and agency appointments. Responsible for assuring patients complete recommended medical/developmental evaluation for a caseload of Part C eligible children/families.
• Arrange transportation when necessary.
• Reports scheduled appointments to other team members as necessary and documents in chart.
• Telephone liaison with health care and insurance providers under supervision of a physician.

Documentation & Records Management (10%)

• Documents contacts in patient EIP records and the Family Support Plan.

Community Outreach & Education (5%)

• Coordinates and implements periodic in-service teaching regarding Part C issues for hospitals/community providers served by the EIP Program.

Additional Duties (5%)

• Completes other duties as required by EIP Program.

Qualifications

Minium Qualifications:

This position requires a high school diploma or equivalent, with three years' experience in office, administrative, or customer services positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• At least two years professional experience in respective discipline.
• Knowledge of community resources.
• Bi-lingual (English/Spanish) preferred.
• A Bachelor's or Master's degree in public health, social work, special education or related clinical discipline is preferred.
• Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu .

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.