Community Operations Specialist - Binance Wallet

Binance; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join Binance's Wallet team to engage with the community and drive product development in the blockchain space. This role involves interacting with users, managing partnerships, and analyzing feedback to enhance our decentralized offerings. Thrive in a dynamic environment with opportunities for growth and innovation.

Benefits

Competitive Salary

Company Benefits

Work-from-home Arrangement

Qualifications

• Minimum 1 year of experience in blockchain & Web3.
• Proficiency in using analytics and reporting tools.

Responsibilities

• Interact with the community through various platforms.
• Collect and analyze community feedback for product development.
• Work closely with marketing and product teams on initiatives.

Skills

Organizational Skills

Time Management

Multitasking

Analytical Skills

Tools

Analytics Tools

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

The Binance Wallet team is building a decentralized version of Binance, featuring on-chain infrastructure, self-custody wallets, a DEX, decentralized Earn, and more. We empower users with full control over their assets for seamless token trading across any blockchain. This Web3 initiative expands our strategic landscape and complements our CEX business, offering significant growth potential. Join us and be part of this exciting journey.

Responsibilities

• Actively interact with the community through various platforms (Telegram, forums, chat groups, etc.) to help community members answer questions
• Manage, build upon relationships with partners
• Collect and analyze community feedback to provide actionable insights to internal teams to help formulate product development and marketing strategies
• Work closely with marketing, product, and support teams to deploy cross-functional community initiatives
• Work on integrated campaigns, starting with strategy, brief and work on executing and measuring performance
• Constantly work on new content, channels, creatives and other ideas for experimentation, optimization and growth
• Develop and operationalize campaigns/contests/initiatives to engage KOLs and drive incremental results

Requirements

• Minimum 1 year of experience in blockchain & Web3
• Understand cryptocurrency related terminology and trends, and have a keen interest in cryptocurrency culture
• Good understanding of financial and blockchain trading platform, especially in on-chain trading platform of Web3 wallet
• Adapt to flexible and extended working hours to engage with KOLs and communities
• Excellent organizational and time management skills and ability to multitask
• Mature business experience, strong sense of ownership
• Strong passion for working in an entrepreneurial environment
• Ability to manage multiple projects and meet tight deadlines
• Proficiency in using analytics and reporting tools

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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