Community Operations & Engagement Specialist

The Institutes; Malvern (Chester County); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company contribution up to

Generous time off (vacation, personal,

Paid maternity and parental leave

Tuition reimbursement

Medical, dental, vision, prescription

Free lunch on campus, onsite fitness

Descripción de la vacante

The Institutes in Malvern, PA, a not-for-profit focused on risk management and insurance, seeks a Community Operations Specialist to align operations with RiskStream Leadership and business units. You will help engage member and associate member companies, support budget monitoring, and oversee governance projects across teams.

The role emphasizes cross-functional collaboration, program management, and process improvement to enhance consortium participation and revenue flow.

Formación

• Experience in a business operational or project management role.
• Experience with enterprise-customer-related projects in a fast-paced environment preferred.

Responsabilidades

• Support Sales, Leadership and Products staff in engaging with member companies and associate member companies.
• Support RiskStream leadership and The Institutes Legal Counsel in assessing and managing the department’s member-facing legal contracts and documentation.
• Work with Technical Operations and RiskStream leadership to monitor budget and participate in financial forecasting with other parties.
• Monitor and facilitate membership collections and revenue inflows. Report on membership revenue trends to RiskStream leadership.
• Assist Sales, Leadership and Products in retaining consortium membership.
• Assist with administrative support related to RiskStream governance, and ensuring optimal industry participation in RiskStream governance.
• Identify opportunities to drive associate membership and help facilitate with research, tracking, outreach, and onboarding of associate members to RiskStream.
• Helps RiskStream attract new members by working closely with RiskStream staff to document industry related benefits.
• Performs other duties as assigned.

Conocimientos

Interpersonal Communication

Project Management

Process Improvement

Vendor Coordination

Analytical

Autonomous problem-solving

Documentation & Tracking

Independent initiative

Educación

Bachelor's degree

Descripción del empleo

The Institutes in Malvern, PA, a not-for-profit focused on risk management and insurance, seeks a Community Operations Specialist to align operations with RiskStream Leadership and business units. You will help engage member and associate member companies, support budget monitoring, and oversee governance projects across teams.

The role emphasizes cross-functional collaboration, program management, and process improvement to enhance consortium participation and revenue flow.