Community Operations Coordinator

Cohere; Prescott Valley (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life Insurance

AD&D

Long-Term Disability coverage

Pet insurance

Employee Assistance Program

Travel assistance

Will preparation

PTO + Holidays

Professional development

Job summary

Cohere is seeking a Community Operations Coordinator for Jasper in Prescott Valley, AZ. The role supports day-to-day community operations, assists residents, coordinates administrative tasks, and helps uphold community standards.

The position emphasizes service, responsiveness, and collaboration with leadership to ensure smooth operations. The ideal candidate has solid experience in customer service and administration, strong organizational skills, and a proactive, personable approach.

Qualifications

• Minimum of 3 years of progressively responsible experience in customer service, administration, and/or operations management.
• Community association management experience preferred, with knowledge of governance, amenities, and HOA operations a plus.
• Experience coordinating meetings and working with committees, volunteers, or other stakeholder groups.
• Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and follow through on commitments.
• Excellent written and verbal communication skills with a professional, approachable, and service-oriented demeanor.

Responsibilities

• Coordinate administrative activities, special projects, community events, correspondence, and mass mailings.
• Respond to resident inquiries in person, by phone, and by email, ensuring timely follow-up and resolution.
• Track operational concerns, coordinate with vendors and contractors, and maintain records of communications and resolutions.
• Assist with community meetings, operational reports, presentations, and other administrative needs.
• Maintain organized and accurate community records, files, and documentation.

Skills

Customer service

Administration

Operations management

Communication

Organizational skills

Problem solving

Tools

Microsoft Office

Project management software

Job description

Description

Community Operations Coordinator

Jasper | Prescott Valley, AZ

$50,000 Annually + Comprehensive Benefits + 16 Paid Holidays

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for a Community Operations Coordinator to join our team at Jasper, a thoughtfully designed community in Prescott Valley featuring modern architecture, environmentally conscious homes, and beautiful mountain surroundings. At the heart of the community is J Club, a private membership club offering resort-style amenities, social activities, and unique dining experiences.

In this role, you'll support the day-to-day operations of the community, assist residents, coordinate administrative processes, and help maintain community standards. You'll work closely with the community leadership team to keep operations running smoothly while providing a welcoming and responsive experience for residents and stakeholders.

This is an opportunity to be part of a growing community where attention to detail, strong relationships, and exceptional service make a difference every day.

If you're organized, approachable, and enjoy balancing administrative responsibilities with resident interaction and problem-solving, we'd love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You'll Do

Community Operations & Administrative Support

• Coordinate administrative activities, special projects, community events, correspondence, and mass mailings.
• Respond to resident and stakeholder inquiries in person, by phone, and by email, ensuring timely follow-up and resolution.
• Track community operational concerns, coordinate with vendors and contractors, and maintain accurate records of communications and resolutions.
• Assist with community meetings, operational reports, presentations, and other administrative needs.
• Maintain organized and accurate community records, files, and documentation.

Community Standards & Compliance

• Interpret and communicate community governing documents, guidelines, and standards.
• Conduct community inspections, document findings, and assist with covenant enforcement processes.
• Work collaboratively with residents to address compliance concerns through education, clear communication, and consistent follow-up.
• Maintain accurate compliance records and track outstanding issues through resolution.

Architectural Reviews & Property Transfers

• Coordinate architectural application submissions, track reviews, and communicate with residents throughout the process.
• Serve as a point of contact for architectural inquiries, ensuring applications and documentation are complete and properly maintained.
• Assist with property transfers, resale inspections, and disclosure documentation in coordination with the Accounting Team.
• Maintain accurate records using community management and property transfer systems.

Community Collaboration & Support

• Assist with coordinating routine and preventative maintenance of community assets.
• Support community communications, including website updates related to operations, meetings, and governing documents.
• Collaborate with community leadership, team members, vendors, and residents to address operational needs and improve processes.
• Help create a positive resident experience through responsive service, thoughtful communication, and a team-oriented approach.

What We're Looking For

• Minimum of 3 years of progressively responsible experience in customer service, administration, and/or operations management.
• Community association management experience preferred, with knowledge of community governance, amenities, and HOA operations a plus.
• Experience coordinating meetings and working with committees, volunteers, or other stakeholder groups.
• Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and follow through on commitments.
• Excellent written and verbal communication skills with a professional, approachable, and service-oriented demeanor.
• Ability to navigate sensitive situations, address concerns diplomatically, and maintain composure during challenging conversations.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with the ability to learn community management software.
• Strong attention to detail, sound judgment, and a collaborative approach to problem-solving.
• A genuine interest in supporting residents and contributing to a positive community experience.

Additional Requirements

• Ability to work a flexible schedule, including occasional evenings and weekends for community meetings or events.
• Valid driver's license, acceptable driving record, and reliable transportation for community inspections and off-site responsibilities.
• Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.