Branch Manager II

First Community Bank; Marion (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

First Community Bank in Marion, VA is seeking a Branch Manager II to lead a retail team and deliver exceptional client service. You will oversee daily branch operations, staff, coaching, and performance monitoring while ensuring compliance and risk controls.

The role emphasizes community banking, employee development, achieving branch goals, driving referrals to Wealth, Mortgage and Treasury Services, and maintaining high standards of accuracy and confidentiality.

Qualifications

• Bachelor’s degree in related field or equivalent education and experience.
• Seven years of retail bank experience.
• Three years of management experience within a bank branch.
• Proven record of outstanding customer service.
• Strong verbal and written communication skills.
• Ability to travel, as needed.

Responsibilities

• Oversee daily branch activity, staffing, coaching, and KPI reviews.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customers' information and privacy.
• Improve customer experience and resolve banking challenges promptly.
• Lead the LIFT initiative with staff through coaching and mentoring.
• Review KPI dashboards and coach to improve team performance.
• Ensure branch operations pass audits and maintain sound controls.
• Drive referrals to Wealth, Mortgage, and Treasury Services.

Skills

Customer service

Leadership

Communication

Attention to detail

Travel ability

Education

Bachelor's degree or equivalent

Tools

Banking platforms

Office software

Job description

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Branch Manager II manages coaches, and supports Tellers, Head Tellers, and Personal Bankers to ensure strategic financial objectives are met while providing exemplary client service and maintaining operational soundness.

Duties and Responsibilities:

1. Oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence.
2. Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
3. Ensure the customers’ confidential information is properly protected and only used for official purposes.
4. Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
5. Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery.
6. Continually review KPI Dashboard results with employees, coaching to ensure their team is engaged and changing habits to positively impact the KPI results.
7. Accountable for mystery shops in the branch and analyzation of each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement.
8. Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debit rations and consumer credit report with customers, ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
9. Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances.
10. Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.
11. Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff. These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management.
12. Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document.
13. Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team.
14. Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience.
15. Constantly seek to grow existing team’s expertise by consistently meeting and reinforcing goals and objectives.
16. Lead the education based CRA effort for your branch by understanding and implementing a program that can be delivered to the community. Document and record these efforts to ensure they are consistent with First Community Bank’s commitment to our communities through CRA.
17. Ensure Personal Development Plans are being assigned and completed in a timely manner to ensure the new hire is receiving the best possible trainee experience.
18. Complete training, as assigned, within the expected timeframes.
19. All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Requirements

• Bachelor’s degree in related field or equivalent education and experience
• Seven years of retail bank experience
• Three years of management experience within a bank branch
• Proven record of outstanding customer service
• Ability to consistently lead by positive example
• Demonstrated proficiency using banking platforms and common office software and systems
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, as needed

*The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.