Community Office Coordinator

Healthfirst; Arlington (NY); On-site; USD 51,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k contributions

Incentive and recognition programs

Life insurance

Job summary

Healthfirst is seeking a Community Office Specialist to be the frontline resource for the community office, triaging, educating, and liaising with departments to improve service for staff and members.

The role focuses on accelerating member flow, educating members on the HF portal, and maintaining accurate reports and metrics to monitor productivity.

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Word processing and Excel for reports.

Responsibilities

• Improve overall member experience and reduce waiting time to expedite traffic flow.
• Register and educate members in the HF Member portal (access online services).
• Audit and review applications to ensure quality and reduce rejections.
• Conduct training to Representatives during team meetings on topics based on observed rejections and mistakes.
• Serve as Privacy Ambassador to protect PHI and data confidentiality in CO.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

The Community Office Specialist is the primary interface and front line resource for the community office. S/he will triage, research, educate, liaise and manage the community office efficiency, while tracking and providing metrics on office production. S/he works in tandem with the Manager on processes, procedures and serves as the main point of contact with other departments in order to provide superior service to our staff and members.

Job Duties & Responsibilities:

• Improve overall member experience and reduce waiting time in order to expedite traffic flow
• Register and educate members in the HF Member portal (access online services)
• Audit and Review applications to ensure quality and reduce rejections
• Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes
• Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO
• Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral)
• Collect, process and track binder/premium payments
• Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.
• CO Triage: Use On Contact and product knowledge to screen walk-ins and identify who is applying, renewing, making payment, inquiring MS, etc.
• CO Sales Support: Manage and escalates Sales issues to: Sales Logix support, IT Helpdesk and Facilities.
• Customer Support: Escalate member concerns to Enrollment & Billing, MS Resolutions SLX Calendar Management: Access/assign appointments to FE calendars during Manager absence
• Manage and process the community office mail including but not limited to receiving, sorting and interofficing all incoming correspondence
• CO Engagement Specialist: Increase and engage incoming members while managing and tracking the office traffic and waiting area
• Responsible for the opening and closing of the community office in tandem with the Mana

Minimum Qualifications:

• Highschool Diploma and/or GED Equivalent
• 2+ years of customer service experience
• Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule.
• Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills.
• Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check.
• Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment,

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070

All Other Locations (within approved locations): $51,000 - $74,880

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).

Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

Healthfirst is New York’s largest not-for-profit health insurer offering it’s nearly 1.7 million members access to high-quality, affordable healthcare. As part of the community for nearly 30 years, Healthfirst’s unique advantage is rooted in its belief that good health doesn’t start in a doctor’s office. The company’s mission is to put its members first by working closely with care providers and community leaders to address broader issues that can impact health and well-being. This value-based care model is the foundation of the company’s sustained growth in one of the most dynamic markets in the country. So, if you are passionate about what you do and want to work for a company that is focused on the future and dedicated to making a difference in people’s lives, then Healthfirst is for you.