Community Marketing (CMP) Manager

Travel-Leisure-Co; Oceanside (CA); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Zusammenfassung

Travel + Leisure Co. is seeking a CMP Manager to direct and motivate Community Marketing Associates and Supervisors to increase CMP tours and meet budgeted tour flow and VPG targets.

This role requires weekend and holiday availability and offers comprehensive health and welfare benefits. The CMP Manager will recruit, train, and oversee CMP staff, coordinate daily operations, set team goals, and report performance to senior leadership.

Qualifikationen

• High school diploma or equivalent; bachelor’s degree preferred.
• Internal Wyndham experience or external timeshare experience in a similar role is preferred.
• Strong leadership, relationship-building and follow-up skills are mandatory.
• Excellent customer service with ability to serve internal and external customers.
• Clear written and verbal communication skills are mandatory.

Aufgaben

• Recruit, hire and train CMP professionals and supervisors.
• Oversee daily operations of CMP programs to meet budgeted tour flow.
• Establish an ongoing training plan to promote integrity and enthusiasm in CMP.
• Work with CMP Supervisors to set written and individual team goals.
• Monitor and report marketing performance at the site level and take corrective action as needed.
• Assist Marketing Director and site VP as needed.

Kenntnisse

Leadership

Coaching

Customer service

Communication

Negotiation

Multi-tasking

Attention to detail

Problem solving

Ausbildung

High School Diploma or equivalent

Bachelor's degree in related field preferred

Jobbeschreibung

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Summary:The CMP Manager is responsible for directing, supervising, training and motivating Community Marketing Associates and Supervisors. The main objective is to increase the site's production of CMP tours and meet or exceed budgeted tour flow and VPG requirements. Responsible for Face to Face package sales budget as well as FTF tour budgeted tour flow.Essential Job FunctionsResponsibilities include, but are not limited to:Recruit, hire and train CMP professionals and supervisors.Oversee daily operations of CMP programs to meet budgeted tour flow.Establish an ongoing training plan to implement integrity and enthusiasm in the CMP department.Work with CMP Supervisors to establish written and individual team goals to help achieve and maintain the highest levels of performance.Monitor and report performance of marketing at the site level, taking corrective action as requiredAssisting Marketing Director and site VP as neededMinimum Requirements and QualificationsFull time availability required including weekends and holidays.High School Diploma or equivalent or bachelor's degree in related field preferredInternal Wyndham experience or external timeshare experience in a similar role preferred.Excellent skills regarding creating partnerships, \"big picture\" analysis, and excellent follow up mandatory.Excellent customer service skills with the ability to service both internal and external customersClear concise written and verbal communication skills mandatoryTrack record of excellent leadership skills and ability to motivate a teamAbility to effectively coach, counsel and motivate direct reportsAbility to efficiently multi-task and negotiate effectivelyDetail orientated and accurate and demonstrated problem solving abilityAbility to carry out responsibilities in accordance with the organization's policies and applicable lawsHow You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)CompensationGenerally starting at $70,304 - $70,304 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.